Activation mails not being sent/received

  • Hi There,

    So I am using your plugin in my client site thanks to this awesome plugin, but after recent update of plugin the users not being received activation mails, the mails are being received for admins and also being stored in salesforce CRM but only users not getting mails, can you please help me in solving this issue.

    Thanks.

    The page I need help with: [log in to see the link]

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  • Plugin Author Nick Ciske

    (@nickciske)

    The plugin only emails the user if the “send me a copy of my submission” checkbox is enabled and checked by the user. Is that what you’re referring to? I don’t see that option enabled on the form you linked, so I suspect not.

    If not, I’m not clear what “activation email” you’re referring to, and this may not fall under our free support policy (e.g. if it’s something Salesforce sends, ask them for help).

    If you need help sending specific fields to Salesforce, I can help with that, but it sounds like perhaps something changed elsewhere, and the issue is not actually with the plugin (as that has not changed dramatically recently).

    Happy to help if it’s an actual plugin issue, but I need some clarification here…

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