Activation problems and my whole website is down

  • Resolved jacquelinej

    (@jacquelinej)


    10 years, 4 months ago

    Hi,

    I uploaded the plugin via the Dashboard of the site I′m building right now. This went well. Then I tried to activate the plugin, but I got a white screen. Clicking going back in Chrome gives the dashboard again, but I cannot do anything anymore in the backend. I still could see the frontend.
    My first solution was to delete the plugin booking calendar from the host/ server. Also that went quit right, but still I could enter my backend but got a white screen, so I couldn′t work on the website anymore. I deleted my whole site, uploaded WordPress again ( the other plugins came also with this upload back). I uploaded booking calendar again, but couldn’t activate it again and got a white screen. I can’t work on any of my other plugins or parts of the dashboard.
    Can you think of what the problem could be? Maybe one of the other plugins.
    I list to you my other plugins: WPML, Smush.it, Childtheme activator.

    Can you please help me with this huge problem? Thanks for your answer!!

    https://www.ads-software.com/plugins/booking/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author wpdevelop

    (@wpdevelop)

    Hello.
    Please check firstly your error.log at your server configuration. Then we can check the reason of that issue.
    I can suggest that you try to download the plugin from WordPress directory again as zip file. And then upload it and install it. My be previous download or installations of plugin was because of corrupted download process.

    If you still will have this issue, please try to activate plugin, before activation all other plugins.
    Kind regards.

    Thread Starter jacquelinej

    (@jacquelinej)

    Hi,’

    tnx for your answer. I discovered, that Booking Calendar is conflicting with WPML on my site. Is there a solution?

    I don’t know what you mean with the eror.log. Where can I find it?

    Plugin Author wpdevelop

    (@wpdevelop)

    Hello.
    What exactly version of WPML are you using
    and what version of Boking Calendar are you using ?
    Previously we do not know about any conflict issues between these 2 plugins.
    Does the same issue exist, if you activate firstly Booking Calendar and only after that the WPML plugin ? I can suggestions, may be you are having not enough memory settings ( at the php.ini file ) at your server configuraton, and that’s why in my first reply I was asking about checking error.log
    If you do not know where to check this, please contact to your sever administrator or support of hosting company.
    Kind regards.

    Thread Starter jacquelinej

    (@jacquelinej)

    Tnx. I found the error.log and it seems like it’s a problem of the memory on the hostserver. It’s too low, together with booking calendar, wpml ánd SEO Yoast. So I’m going to increase the memory. Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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