Active Carts never become Abandoned Carts

  • Resolved zigmund

    (@zigmund)


    1 year ago

    Hi, I’m trying the Free Version of the Plugin with this add-on and immediately it tracks the Active Carts but they never become Abandoned.

    I try to set 2 minutes, 10 minutes but nothing happens.

    I activated the logs and it always write something like this:

    [30-Oct-2023 17:09:10 UTC] shopmagic.DEBUG [a6ab440]: Last checkout intercepted at 1970-01-01 00:00:00 [] []
    [30-Oct-2023 17:09:10 UTC] shopmagic.DEBUG [a6ab440]: Cart was not associated with any tracking key nor customer. Creating new cart. [] []
    [30-Oct-2023 17:09:10 UTC] shopmagic.INFO [a6ab440]: Saved cart with ID 11 for user [email protected] [] []

    Why “intercepted at 1970” ?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter zigmund

    (@zigmund)

    @dominikl65 any idea please?

    Plugin Support rzepsen

    (@rzepsen)

    Hello

    Thank you for patience. Could you tell me your WordPress, WooCommerce, PHP and our plugin version do you use?

    This will help us to investigate this problem.

    Many thanks

    Thread Starter zigmund

    (@zigmund)

    Hi, thank you for your answer.

    Here the detail:

    WordPress 6.3.2
    Woocommerce 8.2.1?
    ShopMagic for WooCommerce 4.2.1
    ShopMagic Abandoned Carts 2.2.8
    PHP 7.4.33

    Thanks for your help.

    Thread Starter zigmund

    (@zigmund)

    @dominikl65 @dominikl65 any news? I tried anything but I don’t understand why it’s not working.

    Thanks for your help

    Plugin Support rzepsen

    (@rzepsen)

    Hi zigmund

    Thank you for a patience.

    In that case, please send us a screenshot of your automation configuration. It should include all information: what event you use, if you have any filters set up and most important, the whole action settings.

    This would help us investigate.

    However there is one more thing that you should check before that. Does your CRON work? CRON is required for ShopMagic to work, because all emails are queued before sending. Please refer to this article: Scheduling actions.

    Please go to menu: Tools → Scheduled actions (https://wpdesk.me/ms/20r1kvn.png) and try to look for ShopMagic actions like this: https://wpdesk.me/ms/20nbo6q.png

    If you see Pending ShopMagic actions with past dates, it could mean that your CRON is not working and you should fix this first.

    Again, sorry for the trouble, and please contact me if you need help with checking the issue.

    Plugin Support rzepsen

    (@rzepsen)

    Hello

    As we haven’t got any replies, I’m marking this topic as resolved for now.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Active Carts never become Abandoned Carts’ is closed to new replies.