Active Popup effects Smart Slider element

Dear @deancarpenter ,

Thanks for reaching out.
May we ask you to contact us via [email protected] email address and send us the system information file?
You can retrieve it from here:
https://help.popup-builder.com/en/article/retrieve-the-system-information-file-19wirum/

Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv

Also, please, send us the password to access the website and include the forum link so we can identify you easily.

Best,
Popup Builder Team

Dear @deancarpenter ,

Since you have contacted us via Live Chat as well, we will continue our conversation over there, in order to avoid any kind of misunderstanding.

Best,
Popup Builder Team

Hi

I am a bit confused as to where I need to go for Live Chat?

Sorry about this, please ignore this thread ??

I have just noticed I have the same issue with Smart Slider 3 on a different website, that does not have Popup Builder installed.

The issue seems to be with Smart Slider, not Popup Builder

Dear @deancarpenter ,

Thanks a lot for getting back to us and informing, that the issue is not connected with the plugin.

Anyway, if there is anything else we can assist you with the plugin, please, do not hesitate to open a new support thread.

Best,
Popup Builder Team