Hi,
Thanks for reaching out to us about this.
So we need to be clear about what exactly we’re looking for when we’re looking at the logs. There are 2 types of logs: WordPress Activity logs, and Traffic/Request logs.
The traffic and pages requested would only be showing up in the Traffic/Request logs if:
- you’d enabled the Traffic logging option
- and the requests weren’t excluded. If you’re in-doubt, turn off all traffic logging exclusions
- typically normal browsing requests won’t show up, as they’re excluded by default.
The actual user activity relating to WordPress would show up in the activity log only if:
- the logging is enabled (which it is, since you said your activity was being recorded)
- perhaps your store is creating/logging in users in an irregular manner. Shield will do its best to capture all logins, but sometimes a store will create a new user & log them in all in the one the request, and this can be done outside normal WordPress flows. Shield will try to capture this also.
Have you tried opening the Activity Log and under the Events filter, filtering by “user registered” or “User Login” ?
I would find it entirely strange that Shield didn’t capture this activity.
Remember, you’ll need to use the correctly logging type depending on what you’re trying to review: WordPress Activity or Traffic/Requests.
Also, as Jelena has mentioned, if you’re making heavy use of Page Caching, these may also not show up in the Request Logs as they won’t trigger WordPress or Shield.
