Ad Inserter Clashes With SumoMe

  • Resolved FT

    (@financetwitter)


    7 years, 4 months ago

    Hello Igor,

    I’ve 2 plugins: Ad Inserter and SumoMe. When both plugins are activated, below error message appears.

    ** More than one instance of Sumo is attempting to start on this page. Please check that you are only loading Sumo once per page. **

    When SumoMe plugin is deactivated, of course the error would disappear.

    However when SumoMe plugin is activated but Ad Inserter plugin is “de-activated”, the error will disappear, suggesting that somehow Ad Inserter is firing something causing the error.

    In short, only 1 plugin (either Ad Inserter or SumoMe) can be activated at any one time, not both.

    Had talked to SumoMe support. They said the issue is with Ad Inserter.

    Kindly advice and help.

    Cheers …
    FT

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Spacetime

    (@spacetime)

    Can’t reproduce the problem.

    Please describe detailed steps to reproduce the problem.

    Thread Starter FT

    (@financetwitter)

    Hello Igor,

    What I have is the following setup:

    1) Ad Inserter Plugin activated
    – Have configured about 10 ads, but only some are being used.
    – Ads are working fine

    2) SumoMe PLugin
    – Enable Share, Image Sharer, Highlighter, Heat Maps

    -> When SumoMe plugin is activated, error message as described appears on website.
    -> When SumoMe plugin is de-activated, error disappear.
    -> Clear cache
    -> De-activate Ad Inserter, activate SumoMe, no more error message on website
    -> With SumoMe plugin remains activated, try to activate Ad Inserter, error message appears on website

    -> Clear cache
    -> De-activate SumoMe, activate Ad Inserter – no error message
    -> With Ad Inserter remains activated, try to activate SumoMe, error message appears on website

    -> Conclusion, both Ad Inserter and SumoMe cannot activated at the same time. Otherwise the error message will appear, “regardless” which plugin activated first.

    Plugin Author Spacetime

    (@spacetime)

    Still can’t reproduce the problem.
    It must be something in combination with your theme / plugin settings.

    Please contact me.

    Plugin Author Spacetime

    (@spacetime)

    Any news?
    Have you tried to change the theme?

    Thread Starter FT

    (@financetwitter)

    Hello Igor,

    I just tried installed and activated theme “Twenty Seventeen”.

    There wasn’t any error message. However, I’m not sure if the test is proper as in my old theme I manually put the short-code of Ad Inserter into specific place.

    But in the testing using the new theme, I didn’t do any manual insertion of the short-code as I’m not familiar with the theme’s codes though. So, even though both plugins – SumoMe and Ad Inserter – were running, there wasn’t any ads being served.

    So does this mean the problem is my theme? Or could the issue didn’t get triggered because no ads was being served?

    Kindly advice.

    Plugin Author Spacetime

    (@spacetime)

    Hard to say until I check your website.

    Plugin Author Spacetime

    (@spacetime)

    But since the error message says:

    ** More than one instance of Sumo is attempting to start on this page. Please check that you are only loading Sumo once per page. **

    it is either because of Sumo or because your are creating “More than one instance of Sumo”, maybe using Ad Inserter.

    Anyway, it is Sumo that displays error and their authors are the most qualified to localize the problem and advise on solutions.

Viewing 7 replies - 1 through 7 (of 7 total)
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