AD INSERTER SUPPORT – HOW TO ASK FOR HELP

If you experience problems with Ad Inserter plugin we’ll be happy to help you.

Before you report a problem please update the plugin to the latest version and use plugin debugging functions. In many cases it also helps to check forum threads for similar problems.

You don’t see ads

One of the common problems is that you don’t see the ad displayed where you expect it. In such case you should first check if ad blockers are disabled. Then you should check if the ad code is inserted. This can be done either by examining the source code of the page (make sure the caching is disabled) or by debugging function Label Blocks. If the code block is inserted then Ad Inserter works as expected, just the code doesn’t display anything. Check also Ads not displayed for more details.

In almost all cases it is possible to determine the nature of the problem just by checking the debugging data. Some code for ads may not display anything, either because of errors in the ad code or because of ad network issues. Use Label Blocks function to mark all inserted blocks on the page.

Ask for help

In order to be able to diagnose the problem and suggest actions or fix a bug, please do the following:

1. Enable Remote debugging (tab * / tab Debugging).
2. You may need to disable caching, otherwise debugging functions will not work
3. Clearly describe the problem. Describe what does not work as expected.
4. Describe the settings and code blocks used.
5. Post web addresses (links) of the pages where the code from the settings above is not inserted properly.

Unless you provide the items listed above, nobody can check your website or reproduce the problem and consequently can’t help.

Thank you very much for understanding.