Ad Manager account info is blank
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Hello! I have recently disconnected the integration and connected again and noticed that the item Ad Manager account is not bringing any info. The rest (Page, Pixel, Catalog,
Business Manager account, Instagram Business ID and Commerce Merchant Settings IDs are fine and with data). The plugin is up to date. Can you help me? Thanks!
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Hi @jmoscardi ,
Hi,
I have recently disconnected the integration and connected again and noticed that the item Ad Manager account is not bringing any info. The rest (Page, Pixel, Catalog,
Business Manager account, Instagram Business ID and Commerce Merchant Settings IDs are fine and with data). The plugin is up to date. Can you help me?That’s odd! Can you please try another disconnection – reconnection and see if that fixes it?
If the issue persists, then please go to the options page of your site (if your site’s URL is “domain.com” then you will find options page at domain.com/wp-admin/options.php), search for all the options related to wc_facebook and delete their values.
Then connect your Facebook account again, that should resolve it.
Since that page (options.php) crashed on load I entered the value manually in the database under the option_name ‘wc_facebook_ad_account_id’. Would that be valid and ok?
Thanks.Hello,
Sorry to hear about this.Since that page (options.php) crashed on load I entered the value manually in the database under the option_name ‘wc_facebook_ad_account_id’. Would that be valid and ok?
You can switch your theme temporarily to Storefront, disable all plugins, except for WooCommerce and Facebook for WooCommerce, then please try again the recommendation that wpnomad gave you. After that you can reactivate theme and plugins.
Let us know if this worked for you.
Hello!
Unfortunately, it didn’t work. Again, that options.php page was unable to load because it had thousands of entries. I used storefront theme and disabled all other plugins except woocommerce and facebook for woocommerce, tried another disconnection – reconnection but Ad Manager account is still blank. ??
Hi @jmoscardi
I understand that the Ad Manager account is still blank after switching to the default the Storefront theme and disabling other plugins except WooCommerce and Facebook for WooCommerce.
I would like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot?
You can find it via
WooCommerce > Status
. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.### WordPress Environment ### WordPress address (URL): https://www.mixtepijamas.com.br Site address (URL): https://www.mixtepijamas.com.br WC Version: 6.6.1 REST API Version: ? 6.6.1 WC Blocks Version: ? 7.6.2 Action Scheduler Version: ? 3.4.0 Log Directory Writable: ? WP Version: 6.0.1 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ? Language: pt_BR External object cache: – ### Server Environment ### Server Info: nginx/1.20.2 PHP Version: 7.4.30 PHP Post Max Size: 2 GB PHP Time Limit: 150 PHP Max Input Vars: 3000 cURL Version: 7.29.0 NSS/3.53.1 SUHOSIN Installed: – MySQL Version: 5.5.5-10.4.26-MariaDB-log Max Upload Size: 2 GB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 6.6.1 WC Database Prefix: wp_ Tamanho total do banco de dados: 2464.69MB Tamanho dos dados do banco de dados: 1993.86MB Tamanho do índice do banco de dado: 470.83MB wp_woocommerce_sessions: Dados: 4.88MB + índex: 0.10MB + mecanismo MyISAM wp_woocommerce_api_keys: Dados: 0.00MB + índex: 0.01MB + mecanismo MyISAM wp_woocommerce_attribute_taxonomies: Dados: 0.00MB + índex: 0.00MB + mecanismo MyISAM wp_woocommerce_downloadable_product_permissions: Dados: 0.00MB + índex: 0.00MB + mecanismo MyISAM wp_woocommerce_order_items: Dados: 16.21MB + índex: 6.75MB + mecanismo MyISAM wp_woocommerce_order_itemmeta: Dados: 130.22MB + índex: 72.88MB + mecanismo MyISAM wp_woocommerce_tax_rates: Dados: 0.00MB + índex: 0.00MB + mecanismo MyISAM wp_woocommerce_tax_rate_locations: Dados: 0.00MB + índex: 0.00MB + mecanismo MyISAM wp_woocommerce_shipping_zones: Dados: 0.00MB + índex: 0.00MB + mecanismo MyISAM wp_woocommerce_shipping_zone_locations: Dados: 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wp_yoast_indexable_hierarchy: Dados: 3.47MB + índex: 4.39MB + mecanismo InnoDB wp_yoast_migrations: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB wp_yoast_primary_term: Dados: 0.06MB + índex: 0.03MB + mecanismo InnoDB wp_yoast_seo_links: Dados: 0.33MB + índex: 0.22MB + mecanismo InnoDB wp_yoast_seo_meta: Dados: 0.81MB + índex: 0.68MB + mecanismo MyISAM ww_backup_wp_actionscheduler_actions: Dados: 0.02MB + índex: 0.11MB + mecanismo InnoDB ww_backup_wp_actionscheduler_claims: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB ww_backup_wp_actionscheduler_groups: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB ww_backup_wp_actionscheduler_logs: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB ### Post Type Counts ### amn_exact-metrics: 1 apto_sort: 102 attachment: 5933 br_product_filter: 1 carts: 1073 custom_css: 1 customize_changeset: 29 la_block: 4 la_portfolio: 24 la_team_member: 12 la_testimonial: 6 mc4wp-form: 5 nav_menu_item: 105 o-discount: 2 o-list: 2 page: 102 popup: 5 popup_theme: 9 post: 5 product: 667 product_variation: 3619 revision: 1136 shop_coupon: 3057 shop_order: 64832 shop_order_refund: 2046 staticblocks: 46 store_locator: 1 wc_custom_statuses: 10 wpcf7_contact_form: 3 wpgae_click_event: 3 wpgae_scroll_event: 1 ywcm_message: 3 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (41) ### Advanced Coupons para WooCommerce Grátis: por Rymera Web Co – 4.4.1 Advanced Post Types Order: por Nsp Code – 4.5.8 Contact Form 7: por Takayuki Miyoshi – 5.6.2 GTM4WP: por Thomas Geiger – 1.16.1 XStore Core: por 8theme – 4.2.3 EWWW Image Optimizer: por Exactly WWW – 6.7.0 Facebook para WooCommerce: por Facebook – 2.6.21 Cielo Webservice API 3.0 - Jrossetto: por Juliano Rossetto – 2.2 WPBakery: por Michael M - WPBakery.com – 6.9.0 Locatoraid Pro: por hitcode.com – 3.6.3 Lock User Account: por teknigar – 1.0.3 Loco Translate: por Tim Whitlock – 2.6.2 MC4WP: Mailchimp for WordPress: por ibericode – 4.8.7 MC4WP: Mailchimp for WordPress Premium: por ibericode – 4.9 Metorik Helper: por Metorik – 1.5.2 Pinterest for WooCommerce: por WooCommerce – 1.2.2 Pix por Piggly (para Woocommerce): por Piggly Lab – 2.0.26 Popup Maker: por Popup Maker – 1.16.7 Preenche endere?o CEP: por anhagaabaete – 1.5.1 Product Assembly / Gift Wrap / ... Cost for WooCommerce: por PT Woo Plugins (by Webdados) – 2.4.0 Redirection: por John Godley – 5.3.2 SVG Support: por Benbodhi – 2.4.2 Calculadora de frete melhorada para lojas brasileiras: por Luiz Bills – 3.0.1 Premmerce Permalink Manager for WooCommerce (Premium): por premmerce – 2.3.6 Product Feed PRO for WooCommerce: por AdTribes.io – 11.8.4 Premmerce SEO for WooCommerce: por Premmerce – 2.1.5 Frenet Shipping Gateway for WooCommerce: por Rafael Mancini – 2.1.12 Cart Reports for WooCommerce: por WooCommerce – 1.2.11 Claudio Sanches - Correios for WooCommerce: por Claudio Sanches – 3.8.0 Brazilian Market on WooCommerce: por Claudio Sanches – 3.7.2 WooCommerce Role Based Methods: por WPBackOffice – 2.4.3 WooCommerce Order Status & Actions Manager: por Actuality Extensions – 2.4.2 WooCommerce Wholesale Prices: por Rymera Web Co – 2.1.4 WooCommerce: por Automattic – 6.6.1 (atualiza??o para a vers?o 6.8.2 está disponível) Yoast SEO: por Equipe da Yoast – 19.5.1 WP Mail SMTP: por WPForms – 3.5.2 WP Maintenance Mode & Coming Soon: por Themeisle – 2.4.7 WP Rocket | No Cache for Admins: por WP Rocket Support Team – WP Rocket: por WP Media – 3.11.5 YITH WooCommerce Cart Messages Premium: por YITH – 1.7.7 Yoast Test Helper: por Team Yoast – 1.17 ### Inactive Plugins (0) ### ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Must Use Plugins (1) ### active-plugins.php: por – ### Settings ### API Enabled: ? Force SSL: ? Currency: BRL (R$) Currency Position: left_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-filtered (exclude-from-filtered) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: – ### WC Pages ### Base da loja: #1 - /loja/ Carrinho: #2 - /carrinho/ Finaliza??o de compra: #3 - /finalizar-compra/ Minha conta: ? A página n?o contém o shortcode [woocommerce_my_account]. Termos e condi??es: ? Página n?o definida ### Theme ### Name: XStore Child Version: 0.0.1 Author URL: https://8theme.com Child Theme: ? Parent Theme Name: XStore Parent Theme Version: 8.2.3 Parent Theme Author URL: https://www.8theme.com WooCommerce Support: ? ### Templates ### Overrides: xstore/woocommerce/archive-product.php xstore/woocommerce/cart/cart-empty.php xstore/woocommerce/cart/cart-item-data.php xstore/woocommerce/cart/cart-shipping.php xstore/woocommerce/cart/cart.php xstore/woocommerce/cart/cross-sells.php xstore/woocommerce/cart/mini-cart.php xstore/woocommerce/checkout/form-billing.php xstore-child/woocommerce/checkout/form-checkout.php xstore/woocommerce/checkout/form-shipping.php xstore-child/woocommerce/checkout/review-order.php xstore/woocommerce/checkout/thankyou.php xstore/woocommerce/content-product-cat.php xstore/woocommerce/content-product.php xstore/woocommerce/content-single-product.php xstore/woocommerce/content-widget-product.php xstore/woocommerce/content-widget-reviews.php xstore-child/woocommerce/emails/customer-completed-order.php xstore-child/woocommerce/emails/customer-on-hold-order.php xstore-child/woocommerce/global/breadcrumb.php vers?o - está desatualizado. A vers?o do core é 2.3.0 xstore/woocommerce/global/form-login.php xstore/woocommerce/global/wrapper-end.php xstore/woocommerce/global/wrapper-start.php xstore/woocommerce/loop/loop-end.php xstore/woocommerce/loop/loop-start.php xstore/woocommerce/loop/no-products-found.php xstore/woocommerce/loop/result-count.php xstore/woocommerce/myaccount/dashboard.php xstore/woocommerce/myaccount/form-login.php xstore/woocommerce/myaccount/navigation.php xstore/woocommerce/single-product/add-to-cart/simple.php xstore/woocommerce/single-product/meta.php xstore/woocommerce/single-product/product-image.php xstore/woocommerce/single-product/related.php xstore-child/woocommerce/single-product/tabs/tabs.php xstore/woocommerce/single-product/title.php xstore/woocommerce/single-product/up-sells.php xstore/woocommerce/single-product.php Outdated Templates: ? Aprenda como atualizar ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ? Next scheduled: 2022-08-24 02:05:47 -03:00 Options: ? Notes: 29 Onboarding: completed ### Action Scheduler ### Concluído: 14.551 Oldest: 2022-08-16 16:31:16 +0000 Newest: 2022-08-23 14:23:30 +0000 Malsucedido: 5.343 Oldest: 2020-08-27 17:17:05 +0000 Newest: 2022-05-06 15:01:19 +0000 Pendente: 18 Oldest: 2022-08-23 14:31:54 +0000 Newest: 2022-09-10 13:26:57 +0000 ### Status report information ### Generated at: 2022-08-23 11:25:08 -03:00
Hope it helps. Thank you!
Any news about this?
Hi Jorge!
Thank you for sending the system status report.
Are any Facebook error logs found under
WooCommerce → System Status → Logs
? If there are, kindly share them with us.Thanks!
- The topic ‘Ad Manager account info is blank’ is closed to new replies.