Add account is not eligible problem with connection

  • Resolved speed1gr

    (@speed1gr)


    10 months, 1 week ago

    Hello. I have connected my site with facebook plugin for around 2 years. Without specific reason i just disconnect and try to reconnect my accounts. I dont have any issue in my add account. Everything ok, no restrictions,verified business etc. All right permissions etc. When i try to connect it says that my ad account is not eligible and to check my business account. I check and also the Facebook support check and we don’t have any problem. Everything are ok. Any ideas? Why is said is not eligible when it is not any issue? And how i fix this

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello speed1gr,

    Thank you for contacting WooCommerce support regarding the difficulty you’re experiencing when attempting to reconnect your site with the Facebook plugin.

    To help us get a clearer picture of what might be happening, could you please share a screenshot of the notice where it mentions that your ad account is not eligible? This will allow us to investigate the specific error message and provide more targeted assistance.

    You can use https://snipboard.io/ or similar tool to share a screenshot with us.

    In addition, could you provide us with your site’s System Status report? This will give us valuable insights into the environment in which your WooCommerce installation is operating, and it might highlight any potential conflicts or issues that could be affecting the connection with Facebook.

    Here’s how to obtain that report:
    1. Navigate to WooCommerce > Status in your WordPress dashboard.
    2. Click on the ‘Get system report’ button.
    3. Then click on ‘Copy for support’.

    Once you’ve copied the report, please paste it into a new Gist at?https://gist.github.com. After creating the Gist, you can share the link here with your reply.

    This information will be crucial for us to assist you further.
    Looking forward to your response. ??

    Thread Starter speed1gr

    (@speed1gr)

    Hello. Here is the system status report

    https://gist.github.com/maxtsak/64c3a941358e9a4b3411cf903b093c99

    and here is a screen record of the problem

    Hey, @speed1gr!

    Thanks for the report and for the video.

    Just to confirm, you went to your Business Manager and found no errors, warnings, etc there, right?

    Have you reached out to Facebook Support so they can check your account and make sure everything is okay?

    I tried checking your status report, but the GitHub link returns a Page Not Found error. Can you please share it again so we can take a look?

    Thank you!

    Looking forward to your reply.

    Have a wonderful day!

Viewing 3 replies - 1 through 3 (of 3 total)
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