Add create account link before the checkout page

  • Resolved Lori Boone

    (@pleazo)


    3 years ago

    Hello,

    I use the option that people need to have an account to checkout. At that moment I get the message “You must be logged in to checkout”. Most users won’t know where to click if they do not have an account to log in. https://snipboard.io/RSMl2Z.jpg
    (you can see in the screenshot it says to go to the “billing section” BUT we don’t have a billing section on the site, so this is very confusing to users.

    How can I add extra text with an hyperlink to the “my account/registration” page.

    Ps. I do not want to offer users to create an account while filling in their account details while on the checkout page as this has caused many issues for us. The user must be prompted to log in before getting to the checkout page.

    Best,
    Chris

Viewing 6 replies - 1 through 6 (of 6 total)
  • Joey – a11n

    (@jricketts4)

    Hi @pleazo – there are only two settings that already exist in WooCommerce core:

    – Allow customers to create an account on the "My account" page
    – Allow customers to create an account during checkout

    Since you don’t want to allow for account creation on the checkout page, your best bet may be to allow for account creation on the ‘My Account’ page.

    Looking over that screenshot though, I’m not familiar with everything I’m seeing there. Do you happen to be using either a multi-step checkout process or another plugin/theme that overrides the standard WooCommerce core checkout process?

    Thread Starter Lori Boone

    (@pleazo)

    Hi @jricketts4

    I am using Dokan with woocommerce (but Dokan said this section is coming from woocommerce).

    I do have Allow customers to create an account on the “My account” page enabled but not “Allow customers to create an account during checkout” as this is not compatible to work with PayPal marketplace payment gateway since users must be logged in before they get to check out.

    Is there a way to have the create an account form on this page before going to checkout?

    Best,
    Chris

    Plugin Support nicw.a11n

    (@nicw)

    Hi @pleazo

    I think you may find that the following combination of settings is what you are looking for.

    Screenshot of Guest Checkout and Account creation settings
    Link to image: https://d.pr/i/rkZ1Js

    If Dokan requires the customer to be logged in before reaching the checkout page, you may need to take another approach. The login section of the checkout page template, for example, can be modified by a developer.

    MayKato

    (@maykato)

    Hi @pleazo

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.

    You really aren’t answering the question or addressing the problem. As was stated, if you disable the “Allow customers to create an account during checkout” when the user clicks on checkout, a message is displayed saying they have to be logged in to checkout and gives a link to do so, however it says nothing about creating an account if they do not already have an account. If they click on the link that says “Click here to login” they are presented with fields to login, and the message that was cited above… “please proceed to the billing section” however there is no link to the “billing” section. There needs to be a link to the registration page presented so they can register and the phrasing “billing” should be “Please create an account” or “Please signup”. Extremely confusing and puts the user in a dead end.

    One problem with allowing an account to be created at checkout is the use of a custom registration that allows customers to have to verify the email account through an email sent to the email they used to create the account, is bypassed. The checkout page doesn’t honor the normal registration page. So fraudulent “customers” can create accounts.

    At minimum allowing the store owner to change the wording “please proceed to the billing section” to something else such as “use the signup menu item above to create an account” would help.

    • This reply was modified 2 years, 11 months ago by jscottd.

    Hi @jscottd

    Since this thread is technically closed, could I ask you to please open your own thread regarding this issue?

    Once that is open we’ll be able to give your issue the full attention it deserves.

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
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