Add extra standard recipient email on ticket reply
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Hello everyone.
What i want to do is add an extra standard email address as a recipient when a ticket reply is posted.
I tried using the https://developer.getawesomesupport.com/documentation/hooks-and-filters/wpas__user_email_notifications_email/ filter hook and the following code :
add_filter( 'wpas__user_email_notifications_email', 'add_extra_email', 10, 3); function add_extra_email( $email_variables, $case, $ticket_id ) { $temp_arr_user_rep = array(); $temp_arr_user_rep["user_id"]="0"; $temp_arr_user_rep["email"]="[email protected]"; array_push($email_variables["recipient_email"],$temp_arr_user_rep); return $email_variables; }but it doesn’t seem to work….
Any suggestions??Thank you in advance.
Viewing 2 replies - 1 through 2 (of 2 total)
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Hello @jahmedas
i found the solution a couple of hours after the post.
The answer is to use the wpas_email_notifications_email filter hook in the following way :
add_filter( 'wpas_email_notifications_email', 'example_callback', 10, 3); function example_callback( $email_variables, $case, $ticket_id ) { $temp_arr_user_rep = array(); $temp_arr_user_rep["user_id"]=0; $temp_arr_user_rep["email"]="[email protected]"; array_push($email_variables["recipient_email"],$temp_arr_user_rep); return $email_variables; }
Viewing 2 replies - 1 through 2 (of 2 total)
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