Add item to order already paid

  • Resolved tonnyESP

    (@tonnyesp)


    4 years, 1 month ago

    Hello to everyone!
    Could someone give me a hand with WooCommerce?

    I have an order (already paid) and now I have to add another item.
    I set the order status to “On hold”. There I can add the product by editing the order from the administration panel.

    Now I would like the user to complete the payment. (Only the amount of the new item added to the order).

    If I set the order status to “Pending payment”, it generates the payment link, but with it includes all the products and even the shipping cost again. (So, the customer will pay twice for the order)

    Do you know how could be done this process of “adding an item once it’s paid” and completing the payment after?

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    It sounds like everything is working as expected – when re-sending the payment link, they’ll essentially pay for *all* items in the order *again* instead of just the newly added ones. Instead, you’ll want to create a brand new order under **WooCommerce > Orders > Add New** and forwarding that payment link to the customer.

    Thread Starter tonnyESP

    (@tonnyesp)

    Shipping cost, shipping tracking, automatic emails and other order control processes that i have currently working will be performed twice, when it is really a single order.

    (Also, that kind of situations will happen more frequently in the future, and I need to program it by API later)

    I hope that there must be a “Payment Partially Pending” option, where I would have a record of what has been paid and what has not.

    From what I’ve tried with Stripe (which is my current payment platform), you can’t “re-pay” the order on that one, because it’s already “succeeded” and doesn’t allow editing the payment. But I suppose, with the stripe itself, I could generate a charge on the order to do all the stuff from it.

    Moreover, this way, the customer’s invoice will come out with all the services requested in a single PDF, and not many more invoices.

    Thanks

    Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there,

    I understand you would like to be able to add new items to an order that has already been paid — a “Payment Partially Pending” option as you described.

    As you’ve found and as described above, there is currently no option for doing that with the core WooCommerce plugin. It would be great to have you add this to the Ideas Board, which is where developers go to look for future plugin features and improvements:
    https://ideas.woocommerce.com/forums/133476-woocommerce

    At the moment, the best option would be to create a new order for just that specific item that is being added. You could leave off any Shipping line items (to avoid charging twice), and add a “Private note” with the number of the original order for your reference on the backend.

    Aside from that, it would require some customization to be able to add a new item to the order and invoice only that part of the order. If you need assistance with coding or custom development, we recommend reaching out to a developer from one of the services at https://woocommerce.com/customizations/

    Plugin Support con

    (@conschneider)

    Engineer

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Kind regards,

Viewing 4 replies - 1 through 4 (of 4 total)
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