• Resolved loggerjack

    (@loggerjack)


    Hi, Last week, I begun creating a WP website with Storefront and Woocommerce, and was able to add my logo to the header using customiser. This week I decided to start afresh in a new subdomain, same setup, but this time I can’t stop the customiser cropping my logo square (1:1 ratio). There is no “skip cropping” option.

    Is this a known issue for storefront or a more general WP problem? Why was it OK last week but not this week? Any help greatly appreciated because I’ve been stuck on this for hours.

    Status report =

    
    ### WordPress Environment ###
    
    Home URL: https://preju-dice.highland-games.co.uk
    Site URL: https://preju-dice.highland-games.co.uk
    WC Version: 3.5.4
    Log Directory Writable: ?
    WP Version: 5.0.3
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.0.33 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 128 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.59.0
    OpenSSL/1.0.2q
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.40-84.0-log
    Max Upload Size: 128 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 3.5.4
    WC Database Prefix: wps0_
    MaxMind GeoIP Database: ?
    Total Database Size: 1.73MB
    Database Data Size: 0.85MB
    Database Index Size: 0.88MB
    wps0_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB
    wps0_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
    wps0_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
    wps0_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
    wps0_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
    wps0_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
    wps0_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
    wps0_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
    wps0_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
    wps0_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
    wps0_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
    wps0_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
    wps0_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
    wps0_woocommerce_log: Data: 0.02MB + Index: 0.02MB
    wps0_commentmeta: Data: 0.02MB + Index: 0.03MB
    wps0_comments: Data: 0.02MB + Index: 0.09MB
    wps0_links: Data: 0.02MB + Index: 0.02MB
    wps0_options: Data: 0.31MB + Index: 0.05MB
    wps0_postmeta: Data: 0.02MB + Index: 0.03MB
    wps0_posts: Data: 0.02MB + Index: 0.06MB
    wps0_termmeta: Data: 0.02MB + Index: 0.03MB
    wps0_terms: Data: 0.02MB + Index: 0.03MB
    wps0_term_relationships: Data: 0.02MB + Index: 0.02MB
    wps0_term_taxonomy: Data: 0.02MB + Index: 0.03MB
    wps0_usermeta: Data: 0.02MB + Index: 0.03MB
    wps0_users: Data: 0.02MB + Index: 0.05MB
    wps0_wc_download_log: Data: 0.02MB + Index: 0.03MB
    wps0_wc_webhooks: Data: 0.02MB + Index: 0.02MB
    
    ### Post Type Counts ###
    
    attachment: 6
    customize_changeset: 2
    jetpack_migration: 2
    jp_img_sitemap: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    page: 5
    post: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (5) ###
    
    Jetpack by WordPress.com: by Automattic – 7.0.1
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.9
    WooCommerce Stripe Gateway: by WooCommerce – 4.1.14
    WooCommerce Services: by Automattic – 1.18.0
    WooCommerce: by Automattic – 3.5.4
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #5 - /?page_id=5
    Cart: #6 - /?page_id=6
    Checkout: #7 - /?page_id=7
    My account: #8 - /?page_id=8
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Twenty Nineteen
    Version: 1.2
    Author URL: https://www.ads-software.com/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
Viewing 1 replies (of 1 total)
  • Thread Starter loggerjack

    (@loggerjack)

    Oooops! I’ve found the fault …. ME!!
    The reason why it worked last week and not this week is because I’d forgotten to install the Storefront theme this time. I noticed when I read my own status report. D’oh.
    Ah well, this information should be of interest to someone. It presumably means that there is a bug in WP’s import media interface which is overwritten by Storefront.
    Sorry if I wasted anyone’s time with this non-issue.
    Thanks anyway.

Viewing 1 replies (of 1 total)
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