• Resolved opoformate

    (@opoformate)


    Hi!

    When hiring MasterStudy LMS pro they specified many types of questions I can do. Add images and other things. But no option appears. There is nowhere to attach media file.

    I had already saved 700 questions with added media files. But the option has disappeared with the update MS plugin. I’m desperate. I can’t see the media files already saved in my questions.

    I attach examples. Many options appear to put media in the questions: https://ibb.co/SwYLL0m

    But on my screenshot (number 1) NOTHING appears: https://ibb.co/D44KZTG

    I need help, the box to attach media files has disappeared: https://ibb.co/zZ4Fntf

    Before that days I could add media files. I bought the pro version to make sure I can add them and I can’t. Does not appear. I haven’t got the box to add anything like attach file “question”.

    The plugin MS LMS was updated 3 days ago. I have the updated WordPress version 6.4.1. Do you know if your plugin is compatible? on your page it says that it is compatible with:

    WordPress version: 4.6 or higher

    So something is wrong.

    Please, help, I can’t work. Thanks!!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello @opoformate!

    Thanks for reaching out!

    You can edit your quiz questions in Course builder and attach media. https://ibb.co/Krgktw1

    All images are saving in question when edited via Course Builder > https://ibb.co/QdgkVLF

    Give it a try!

    Thanks!

    Thread Starter opoformate

    (@opoformate)

    Hello!

    I don’t want to build the test from courses or questionnaires. I need to upload a question database with an image.

    Until a few days ago I could click on “questions” and appear a title, then a white section with a button to attach media, like this I marked in blue (it is a screenshot of reviews because that section no exists in questions now): https ://ibb.co/Zhv9sWz
    And below the type of responses appeared.

    But now the title and answers appear. The section to attach media in questions not (where the arrow is): https://ibb.co/xYPqTJ2

    I have posted more than 700 questions in this way, because my questions are of this type: https://ibb.co/7gd0Bsh

    So normally I put a title like “solve the next serie”, in the white space I attached the image and below in answers I simply put “a, b, c or d”.
    Now the space where I can attach media has disappeared, like the reviews: https://ibb.co/Zhv9sWz
    And the images of those 700 questions disappeared, I only have the title and answers.
    And I can’t post new questions either.

    Thanks for your help.

    Plugin Support mgordonStylemixThemes

    (@mgordon7)

    Thank you for the detailed clarification,

    Kindly note that the method you mentioned is a very old type of Question creation process. It seems you updated the plugin from the very old version. Could you clarify from what version you updated the plugin? Here is the changelog > [link]. In the version, you can also upload images, for details, add or edit Quiz and set the settings > [screenshot1], [screenshot2]

    Best regards

    Thread Starter opoformate

    (@opoformate)

    Hello!

    I have automatic updates and the plugin was updated 4 days ago. Since then I can’t post any questions. I need to go back to the old system or my courses can still work. All my questions are images. ALL. I need this to be resolved or I have to close the website.

    It doesn’t make sense for them to remove a feature. Updates should be to improve the plugin not to remove functionality.

    Thanks

    jacobstylemixthemes

    (@jacobstylemixthemes)

    Hello,

    Thank you for sharing your thoughts and concerns. I want to acknowledge that you are absolutely right in expecting continual improvements from our plugin updates. We are fully committed to enhancing user experience and functionality with each update.

    I understand that sometimes changes in functionality, especially when it involves removing certain features, can be inconvenient and even disruptive. Please know that decisions to modify or remove certain aspects of the plugin are not made lightly. Often, these changes are necessary steps in our ongoing effort to introduce new and improved features. It’s a balancing act between innovation and maintaining existing functionalities.

    Regarding the specific feature you mentioned, I want to reassure you that we are actively working on reintroducing and enhancing this capability in the plugin. Our team is aware of its importance and is diligently developing this functionality. While I cannot provide an exact date for its availability, please be assured that it is a high priority and we aim to roll it out as soon as possible.

    We appreciate your patience and understanding as we work towards making our plugin more robust and feature-rich. Your feedback is invaluable in this process, and we are grateful for your support.

    If you have any more questions or require additional assistance in the meantime, please feel free to reach out.

    Best regards,

    Jacob, Support Team

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Add media files in questions’ is closed to new replies.