Add media problem

  • Resolved Erez Speiser

    (@erezspeiser)


    5 years ago

    I am using the plugin for a long time without any problems.
    This morning, a strange problem started.
    In the editor, when I press “add media” I get a blanks screen.
    This occurs only when the page is published. When the page is in draft status there is no problem. After several hours of debugging, I found out that the problem is solved when I deactivate the plugin. I have not changed any settings in the plugin for a long time.
    What is the solution?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter Erez Speiser

    (@erezspeiser)

    Update:
    The timing when the problem started is around the time of the auto-update to 1.3.4.9
    How can I roll back to the previous version?

    Plugin Author Gabe Livan

    (@gabelivan)

    @erezspeiser Sorry for this inconvenience! I’m working on a fix right now! This happens if you have external URLs in the assets management list as the browser returns some errors that are somehow blocking the other JavaScript functionality which includes the “Add Media” Until a new tag will be released.

    A new approach will be used that is much smoother and avoid errors in the browser’s console (even though the errors were not related to any malfunction, they were interfering with other 3rd party JS code).

    Please use the WP Rollback plugin to go back to the previous version of Asset CleanUp as it’s quicker: https://en-gb.www.ads-software.com/plugins/wp-rollback/

    Or, you can go to https://www.ads-software.com/plugins/wp-asset-clean-up/advanced/ – scroll to “Previous versions” and download the version you want from the drop-down. Delete the existing one (latest) within your Dashboard and replace it with the downloaded ZIP.

    Thread Starter Erez Speiser

    (@erezspeiser)

    I rolled back and it is ok now.
    Thank you very much for prompt support.

    Plugin Author Gabe Livan

    (@gabelivan)

    @erezspeiser I’m glad it works now! Note that other users reported similar issues on edit post/page and after upgrading to 1.3.5.0 all those problems were gone.

    Thread Starter Erez Speiser

    (@erezspeiser)

    Thank you Gabe!
    You support level is top-notch. it means a lot.

Viewing 5 replies - 1 through 5 (of 5 total)
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