Add New Popup Not Working

Hi.
Does it happen when you click on “add new popup”? or in another event?

Could you show me in a screenshot the console log message (Crtl + F12) when it happens?

Thanks

Hi man, thanks for the speedy reply,

Yes, its happening when I click add new as per this screen shot:

https://prnt.sc/q3hl1c

Im on a mac and tried pressing both cmd and ctrl with F12 while the window was open but nothing happened in Firefox.

Do I need to be using a specific tool or browser with this short cut?

Hi @tim_marston, no you don’t. What he wanted is to check browser console errors. Check this https://www.ads-software.com/support/article/using-your-browser-to-diagnose-javascript-errors/#firefox for reference.
On firefox you open it by navigating to Tools > Web Developer > Error Console or press Ctrl + Shift + J.

Thanks man, here is the screen shot:

https://prnt.sc/q3hwcw

HI.

Yes, it is on the menu and should be called Developer tools. After you must go to the console tab.

https://imgur.com/a/Jo5Xo4K

You could too clear caché.

Thanks

Hi.
I installed Addblock in my Firefox thinking that it may be the error but no.
Did you try to open the popup in other browsers? Chrome, IE, etc?

Regards

@gonzalesc did you see my previous reply with the requested screen shot?

Hi.
Yes, but these only are warnings, not errors.

Regards

Ok, so in FF, I cleaned cache, tried again, got the same error, so went to the error reporting console tab and got this:

https://prnt.sc/q3i82a

Then I tried in chrome and got this:

https://prnt.sc/q3i90i

Hi @tim_marston thanks for the screenshots. No errors in there. Could you check the response in the network tab, of the call to admin-ajax.php ? If you want you could send me the admin login to info @ wpwpopups.com and I will check for you what’s going on.

Thanks @timersys

Details sent via contact page here – https://wppopups.com/contact/

The issue was a compatibility issue with WordPress 4.x. This was resolved in 2.0.0.4

Thanks!

Amazing support, thanks so much, will leave a review after posting this reply