Add New Venue issues

  • Resolved lpint

    (@lpint)


    3 months ago

    In the admin area. I add a new venue. I’m having three issues.

    First, I cannot add an image when creating the venue. I have to save it, then go back and edit it to add the image.

    Second, after adding a new venue, this list of venues on the right side of the page is blank. I have tried clicking on “venues” in the EventPrime menu on the left, but the list does not come up. I even tried going to other sections of the website (pages, posts, etc) and then back to the Venues section of EventPrime, but I can’t get the venues to reappear. I tried purging the caches. I even tried logging out of WordPress and back in to no avail. Search works, but I can’t get the full venues list back.

    Third: is there some reason why the venues section looks and works so much different from the other sections (types, organizers, events, performers)?

    Thank you

    Larry Pint, Minnesota Association of Community Theatres

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support EventPrime Support

    (@eventprimesupport)

    Thanks for reaching out to us.

    1.Could you please confirm the type of image file you’re attempting to upload (e.g., PNG, JPG, etc.)?

    2.To investigate this further, could you please share the debug log file?

    3. We have tested the functionality under various conditions and found it to be operational on our end. However, to better assist you, we recommend deactivating any additional plugins you may have installed and then retesting the system.

    Awaiting your response.

    Thread Starter lpint

    (@lpint)

    I only use jpg files to make sure they are compatibility with the EventPrime, the Events Calendar Newsletter and Newsletter plugins. (All of which are required for things to work the way I need them to.)

    To test some issues we are having, I created a staging area. I disabled all plugins except EventPrime and the Events Calendar Newsletter. I tried adding a new event. The “Upload/Add image” button brings up the media library, as expected.

    I activate the “Folders Pro” plugin. When I try to add a new venue now, clicking the “Upload/Add image” button does nothing. The same issue occurs when adding an event type and organizer (theatre). It does not happen with performers (shows) or events. (I have my (788) media files organized using folders pro.)

    I am still testing to figure out what may be preventing the venues list from appearing after I save an event. t seems to work with EventPrime, Events Calendar Newsletter and Folders Pro enabled. Will keep adding other plugins back in to try and determine which one causes the issue. I will update this post when I know more.

    Thread Starter lpint

    (@lpint)

    The issue with the venues list not appearing after saving a new venue seems to be related to LightSpeed cache by LightSpeed Technologies. I kept activating plugins until it quit working. With this plugin activated the venues list does not appear after adding a new venue. With the plugin deactivated, the venue list appears after saving a new venue. With LightSpeed Cache activated, after saving a new venue and having the venues list not appear, if i do a search and then select to edit an existing venue and then just save it, the list of venues reappears.

    I deactivated all plugins except EventPrime, ECN and LightSpeed Cache and it still worked. It seems there are multiple plugins interacting to cause the issue. Sigh … I thought I had this one figured out. More testing …

    Thread Starter lpint

    (@lpint)

    With all my plugins activated, including Folders Pro, I have the issue with the venues list not appearing after adding a new venue. The same issue appears with new event types and organizers (in my case, theatres). In any of these cases, doing a search for an item that is on the list, selecting to edit the entry and then saving it, brings the list back.

    When I deactivate Folders Pro, the problem goes away.

    Despite my previous test, this seems to be related to Folders Pro only. LightSpeed Cache, which on previous testing seemed to be involved, does not seem to be involved.

    Since I am using 28 plugins, testing every possible combination is unlikely.

    • This reply was modified 3 months ago by lpint.
    Plugin Support EventPrime Support

    (@eventprimesupport)

    Thanks for the cooperation.

    We are looking into it and will update you as soon as possible.

    Thread Starter lpint

    (@lpint)

    Folder Pro support also reached out to me. I tried to explain the situation to them as best as I could. I hope they will be in touch with you to help solve this issue.

    Plugin Support EventPrime Support

    (@eventprimesupport)

    Thank you for bringing the issue with the Folder Pro plugin to our attention.

    We appreciate your feedback and want to assure you that we are committed to resolving this issue in our upcoming releases. Your input is valuable to us, and we look forward to delivering an improved experience in the future.

    Thread Starter lpint

    (@lpint)

    Folders Pro has done more testing on my staging website. They seem to have the issue of the media library not coming up when adding a new venue. They should be releasing an update soon.

    Thank you to Folder Pro support for their great work.

Viewing 8 replies - 1 through 8 (of 8 total)
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