Add Ons are Deducted from Total Costs – Odd ??

Hello,
We received no request from you. What’s the ticket ID?

Hi.

Yes, no problem :

Your request (4055) has been received and is being reviewed by our support staff.

Aug 16, 21:20 CEST

Hi.

OK, not sure what else you need from me, but hopefully you will be able to retrieve the ticket.
I’ve got to go now …. been waiting

also :
This email is a service from ORION Developers. Delivered by Zendesk

And we replied 2 hours later as you can see here: https://prntscr.com/c88snl

Oh… Hi.

Right, I’ve read your screenshot ?? reply from the link … but i have only got one question, well apart from the plugin issue.

How and Why , what logic applies here, should I Not receive a reply from the platform from which i sent ?

I have No Idea what LightShot is or why you have sent a reply there, I certianly received No indication that you had replied, why , how could I ??

If you didn’t receive a ticket from me, then how can you answer it ?

Please let me know the Most Reliable way to contact you and How I should send you the screen shots you requested to solve the issue please

Thanks

The link i sent was just a screenshot. When we replied, you probably got a notification from our support system but it may went in your spams folder…