@hadam303 I have archived your response from 30 minutes ago.
If the original poster is your paying customer then you should support them outside of www.ads-software.com forums.
If the original poster is NOT your customer, then this forum is the right place, but in that case you really should not ask for backend access to their sites.
If you want to discuss the how, please feel free to add yourself to the global Slack workspace for WordPress contributors via https://make.www.ads-software.com/chat/ and then join the channel forums where you can get in touch with all the moderators.
Below is our pre-defined reply for such occassions:
<p>I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.</p>
<p>https://www.ads-software.com/support/guidelines/#the-bad-stuff</p>
<p>Also, please read this article on the nuances of such a request.</p>
<p>Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.</p>
<p>If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.</p>
<p>Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.</p>
<p>It’s never necessary to do that. Here’s why.</p>
<p>There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.</p>
<p>You get the idea.</p>
<p>Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.</p>
