Add-ons not visible for some products

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author bizswoop

    (@bizswoop)

    Thanks for reaching out to us. We’d be happy to review the issue.

    Based upon the screenshots, it’s hard to confirm from the product pages and screenshots you provided the product type. To confirm, are the Product Add-ons not showing on Variations and Variable products? But working properly on Simple Products?

    We’d like to be understand the type of Products where the product add-ons work and where the product add-ons are not working. WooCommerce supports Simple Products, Variable Products or Grouped Products. Let us know which type of products you are showing here as examples of working and not working. Can you also please send us a screenshot after clicking Edit, for the Product Add-ons not working.

    Once we better understand the product types, we can attempt to reproduce and better provide guidance on how to address the issue of product add-ons showing.

    Thread Starter sonnesworld

    (@nachhaltigejobs)

    Many thanks for your fast reply. I think it’s not problem affected to variable products. This products are single products. If you want I can send you a backend login to check. Just let me know your eMail address so I can send you an invitation by WP. Many thanks.

    Plugin Author bizswoop

    (@bizswoop)

    Can you do us a favor, can you submit a support request here:

    bizswoop.com/support

    Reference this support topic. We’ll follow-up and send you an email, we avoid posting any emails on public forums. ??

    We’ll look out for your ticket and follow-up to review the configuration setup.

    Thread Starter sonnesworld

    (@nachhaltigejobs)

    Many thanks,

    I sent you a support ticket.

Viewing 4 replies - 1 through 4 (of 4 total)
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