Hello @hebhansen,
Thank you for reaching out — we’re happy to help!
At first, I would recommend?running a full conflict test?to rule out any possible plugin or theme conflicts.
To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.
If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.
Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.
If the issue persists, please share with us the necessary information below for us to investigate the issue further:
- System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.
- Fatal error logs?(if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
I hope that helps! Let us know once you have done a conflict test!
Thanks!
