Add payment stripe in my account not showing the stripe form

Hello @arch691!

When adding a payment method (credit card) from the ‘My Account’ section, following is how the form shows up (after clicking the ‘new payment method’ option).

This is the default functionality and should work without the need for any modifications.

Are you making any changes to the templates?

Also, please send us a screenshot of your screen. You can upload your screenshot at snipboard and paste its link here for us to review.

It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

We’ll check and get back to you accordingly.

Best!

Hi thanks for this, https://snipboard.io/UkG5s0.jpg

the stripe-styles.css is not showing on the list when I show source and if I add it to the functions.php as a test it loads but no different to the screenshot.

### WordPress Environment ###

WordPress address (URL): https://www.popitmobile.co.uk
Site address (URL): https://www.popitmobile.co.uk
WC Version: 7.0.0
REST API Version: ? 7.0.0
WC Blocks Version: ? 8.8.1
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.32
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.34-MariaDB-0ubuntu0.20.04.1
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fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

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### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (38) ###

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All in One SEO: by All in One SEO Team – 4.2.6.1
Contact Form 7: by Takayuki Miyoshi – 5.6.4
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SliceWP: by SliceWP – 1.0.80
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Wallet System For WooCommerce: by WP Swings – 2.2.1
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WP Mail SMTP: by WPForms – 3.6.1
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### Inactive Plugins (0) ###

### Must Use Plugins (1) ###

1&1 Product Subdomain: by 1&1 – 1.1.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
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exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #678 - /shop
Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #681 - /my-account
Terms and conditions: #3 - /privacy-policy

### Theme ###

Name: Plain Child
Version: 1.0.0
Author URL: https://themeforest.net/user/davidtovt
Child Theme: ?
Parent Theme Name: Plain
Parent Theme Version: 1.0.1
Parent Theme Author URL: https://www.templatemonster.com/vendors/davidtovt/
WooCommerce Support: ?

### Templates ###

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plain/woocommerce/auth/form-grant-access.php
plain/woocommerce/auth/form-login.php
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plain/woocommerce/content-widget-reviews.php
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plain/woocommerce/emails/admin-failed-order.php
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plain/woocommerce/global/form-login.php
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plain/woocommerce/order/order-details-customer.php
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plain/woocommerce/order/order-details.php
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plain/woocommerce/order/tracking.php
plain/woocommerce/product-searchform.php
plain/woocommerce/single-product/add-to-cart/external.php
plain/woocommerce/single-product/add-to-cart/grouped.php
plain/woocommerce/single-product/add-to-cart/simple.php
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plain/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
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plain/woocommerce/single-product/meta.php
plain/woocommerce/single-product/photoswipe.php
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plain/woocommerce/single-product/product-thumbnails.php
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plain/woocommerce/single-product/review-meta.php
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plain/woocommerce/single-product.php
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### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
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marketing
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payment-gateway-suggestions
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transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-10-29 17:42:31 +00:00
Options: ?
Notes: 59
Onboarding: skipped

### Action Scheduler ###

Complete: 4,046
Oldest: 2022-09-28 11:20:31 +0000
Newest: 2022-10-29 08:03:37 +0000

Pending: 14
Oldest: 2022-10-29 08:18:37 +0000
Newest: 2022-10-31 14:56:16 +0000

### Status report information ###

Generated at: 2022-10-29 08:18:44 +00:00

Hi @arch691

Thanks for sharing the screenshot and the SSR.

WC Database Version: 6.8.2

As a first step, please update your WooCommerce database by going to WooCommerce > Status > Tools > Update Database to match the current version of your WooCommerce core 7.0.0.

Then, can you please try to switch to the default Storefront theme and only WooCommerce and Stripe plugin are enabled and see if this works?

Otherwise, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Let us know how it goes!