Add Personal Account Stuck on “Loading”

  • Resolved designspinner

    (@designspinner)


    7 months, 4 weeks ago

    Hello,

    I installed the free version of the plugin in hopes that it would work and I could recommend this to all of my web clients. I add “personal account” while logged into Instagram. The account number shows and an access token displays but the username says “Loading…” and there is no image. Seems like it’s stuck connecting. What am I missing?


    Thank you!

    Debbie

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @desingspinner

    Hi Debbie,

    Could you please confirm whether you can add a feed and display it on the frontend, regardless of whether the account image has been uploaded?

    Best regards,


    QuadLayers Support Team.

    Thread Starter designspinner

    (@designspinner)

    Hello, I pasted the shortcode on a page and it gives me this error message:

    • Error: http_request_failed: cURL error 28: Operation timed out after 10001 milliseconds with 0 out of 0 bytes received
    • Error: http_request_failed: cURL error 28: Operation timed out after 10001 milliseconds with 0 out of 0 bytes received
    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @designspinner

    Hi mate, could you please tell us which version of our plugin you are using?

    Best regards, QuadLayers Support Team.

    Thread Starter designspinner

    (@designspinner)

    Hello,

    Version 4.3.4

    Thank you!

    Debbie

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @designspinner

    Hi mate,

    Would you kindly provide me with a video of the login process to your account using the tool https://www.loom.com?

    Additionally, could you try clearing the cache of your browser and the website? Sometimes, loading issues can be related to cached data that is outdated or corrupted.

    Lastly, could you confirm if you’re using a personal or business account? This could help us identify if there’s any specific setting that might be contributing to the problem.

    Best regards, QuadLayers Support Team.

    Thread Starter designspinner

    (@designspinner)

    I’ve traced this issue as hosting related. I am all set but thank you for your help.

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @designspinner Hello mate, could you please tell us if you were able to resolve the issue?

    Best regards, QuadLayers Support Team.

    Thread Starter designspinner

    (@designspinner)

    Yes, the issue is resolved. It was server related and had nothing to do with your plugin. Thank you.

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @designspinner Hello, thank you for updating your ticket, please come back to us if you need help again.

    Best regards, QuadLayers Support Team.

Viewing 9 replies - 1 through 9 (of 9 total)
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