• Resolved sealdesigns

    (@sealdesigns)


    Hi

    Since the latest update, manually adding a product to an order is not working.

    When I manually enter a SKU and quantity then hit add, the page just reverts but doesn’t add the product to the order.

    Please can you let me know how to fix this?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter sealdesigns

    (@sealdesigns)

    having checked a little further, it is working with Internet Explorer but not with Chrome

    Shane Eckert

    (@shaneeckert)

    Automattic Happiness Engineer

    Hi!

    I just tested this locally and it’s working for me.

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.

    The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront and disable all plugins except for WooCommerce. If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you while you’re logged in to that session without affecting normal visitors to your site. Note that Health Check may not count Storefront as a default theme, so you can also use Twenty Seventeen as well.

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, continue to the next step.5. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    Thanks!

    Thread Starter sealdesigns

    (@sealdesigns)

    Hi

    Many thanks, it was the cache that needed clearing to resolve.

    Best regards

    Shane Eckert

    (@shaneeckert)

    Automattic Happiness Engineer

    Hi!

    Glad to hear things are all sorted!

    Have a great week!

Viewing 4 replies - 1 through 4 (of 4 total)
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