“Add product” search box blank

  • Resolved bandreas3

    (@bandreas3)


    2 years, 10 months ago

    Hello. We are loving the functionality of this plugin, however, there is an “add product” button in the comparison bar that doesn’t reveal any products when typing them in the search. Please let us know what is required for this to function. Everything else appears to be working well. Thanks for this!

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @bandreas3,

    I checked our demo site of WPC Smart Compare but there is no issue as you mentioned. You can check demo sites in the below link.
    https://demo.wpclever.net/woosc/

    There might be an incompatibility with your theme and other plugins

    In order to check if this is an issue triggered by another plugin or from inside our plugin, please follow my below instructions. I need to make sure that our plugin is functional with the basic WooCommerce & theme on your site or not.

    – Create a full backup of your site and keep it in a safe place.

    – Updates all current active plugins on your site to the latest versions, and so do WooCommerce and WordPress, too.

    – Switch the theme on your site to the WPClever theme.

    – Deactivate all other plugins, except for WooCommerce & our plugin.

    – Check the front-end behavior.

    Please follow these steps. If after taking these steps and our plugin is working again, then it’s another plugin or theme on your site that has caused this, you can find that out by deactivating plugins one by one to find the culprit.

    Best regards,

    Thread Starter bandreas3

    (@bandreas3)

    Thank you for your quick response. We have disabled all plugins except for Woo Commerce and the WPC comparison plugin and have changed themes to others including Genesis and Twenty Twenty-Two. (We do not wish to use or download WPClever.) It doesn’t appear that the “add product” feature is producing search results for any of these themes. Please let us know if there is anything more we can do to have this work with Divi and our products. Thanks again!

    Can you provide us with the back-end settings and your site link to give you a proper solution?

    Regards,

    Thread Starter bandreas3

    (@bandreas3)

    After further testing, from settings, if we choose a category from the “Only show the compare button for products in selected categories.” option, the “Add Product” feature is unable to provide search results for any product regardless of category.

    When “All Categories” is selected, we receive search results. Of course, we require only specific categories to be enabled for comparison. Please let us know how we can resolve this plug-in related issue. Many thanks for your help.

Viewing 4 replies - 1 through 4 (of 4 total)
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