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  • hrn1995 (woo-hc)

    (@aguinaldodarla)

    Hi @wpshushu

    I replicated this on our end, and it seems to be working properly with the latest update.

    Could you please try to isolate the problem by performing a conflict test? To do that, switch to a default WordPress theme, and then deactivate all plugins except WooCommerce to see if the issue is gone, if yes, that means a theme or a plugin is contributing to the issue. Re-enable each to see which one causes it.

    If the issue persists even after deactivating all and switching to a default theme, please share with us the following:

    • System Status Report: navigate to WooCommerceStatus → select Get system report and then Download for support. This will download a TXT file that has the contents of the SSR to share with us.
    • Fatal Error log: Share a copy of any fatal error log found under WooCommerceStatusLogs.

    Let us know how it goes!

Viewing 1 replies (of 1 total)
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