Add Shortcode hint does not close

Additional hint: We’re not yet using Gutenberg block editor, but still the old one.

A Customer of mine is having the same issue: hovering hint window always open when writing articles with classic editor on firefox/win10.
Strangely I can’t reproduce this problem on my computer with firefox/opera and win7, same website of course.

Here a pic describing the problem:

IMAGE

DIRECT LINK

@pipin77 Just got an answer on the official support forum, they found the problem and it will be fixed in the next release!

@ak71

thanks for the info.

I suppose the official support forum is for clients only?

@pipin77 no I just registered and wrote a support questions, I’m not a customer.

Hi,

We apologize for taking so long in responding to your email and any inconveniences that this may have caused you

We found the issue and we will fix it in the next plugin updates.

thanks a lot, seems to be fixed now ??

Hi,

We are glad that everything is fine now. Feel free to contact our support team with any questions in the future.

i have a same problem((

Hi,

Could you please update the plugin to the latest version and check the result?

Already do it, but it not help – version 1.4.6
WordPress 5.5.1
classic editor

Now i just commented this line –

tinymce.PluginManager.add( ‘add_bws_shortcode’, tinymce.plugins.BWSButton );

in file :
wp-content/plugins/subscriber/bws_menu/js/shortcode-button.js

Our problem vanished with the latest update.

Thanks @bestwebsoft

Hi @icedogas,

Could you please contact us via https://bestwebsoft.zendesk.com/, so we can give you detailed instructions and provide you with the attachment?

Hi have updated WordPress tonight and i have the above issue where the Add Shortcode pop up will not go and is right across the editing area which means i can no longer edit of write pages.

How do i get rid of this