“Add to Cart” keeps showing when all variations are sold out

  • When a simple product is out of stock, then “out of stock” clearly appears under the price and the “Add to Cart” button is hidden.

    BUT, this is not the case with variable products. As you can see on the link, the “out of stock” message is missing and the “Add to Cart” button is there. If you click “Add to Cart” then Woo responds that you need to choose a variation. The pull down with the variations is empty, because all the variations are sold out. This is annoying and confusing for the client. I think that some updates ago, we did not have this problem.

    The “manage stock” option is selected on every variation and not selected at product level.

    How could we fix it?

    '


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WC Version: 8.8.2
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Antreas Gribas – 0.1b based on Andreas Grivas Alpha Bank Gateway

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WooCommerce Cash On Pickup: απ? τον/την Marian Kadanka – 1.7.0 Dropin Plugins ()

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php Settings

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)
woosb (woosb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – Logging

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Name: Woodmart Child
Version: 1.0.0
Author URL: https://xtemos.com
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Parent Theme Name: Woodmart
Parent Theme Version: 7.5.1
Parent Theme Author URL: https://themeforest.net/user/xtemos
WooCommerce Support: ? Templates

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-attributes.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/description.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product-reviews.php
woodmart/woocommerce/single-product.php Klarna Payments Request Log

No Klarna Payment errors: Klarna Countries

Production Countries: GR
Test Countries: No countries selected WooCommerce PayPal Payments

Onboarded: ?
Shop country code: GR
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: –
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PayPal Vault enabled: ?
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: ?
Used PayPal Checkout plugin: ?
Subscriptions Mode: Disabled Admin

Enabled Features: activity-panels
analytics
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coupons
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shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
product-pre-publish-modal
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
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settings
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Daily Cron: ? Next scheduled: 2024-04-24 06:58:23 +02:00
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Ακυρ?θηκε: 56
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    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey there, @geonolis! Thanks for contacting us. I’m happy to help you.

    I checked your website and was able to see the issue.

    But I was not able to replicate it on my website.

    As you can see on the screenshot below, when I set all variations as out of stock, the message shows.

    So let’s investigate to figure out what is causing this issue. It is possible that either the theme or another plugin is the cause, but before suggesting a conflict test, I want to understand your website better.

    Can you please share screenshots from how the variations are set up? I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

    This happens to all variable products, correct?

    Were those products added via the default WooCommerce interface? Do you use any plugins to modify them?


    Can you please share the Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter geonolis

    (@geonolis)

    Hello,

    Thank you @carolm29 for your time.

    The same problem appears to all variations.

    Here is our set up:

    https://snipboard.io/34Mpuf.jpg

    https://snipboard.io/Oh6LsK.jpg

    (this one is in stock).

    https://snipboard.io/dirFfZ.jpg

    We create and modify all products using WP All Import plugin ( https://www.ads-software.com/plugins/wp-all-import/ ). I have just created a dummy variable product via the default WooCommerce interface, with color variations, and the same problem appeared: https://www.odosermou.gr/shop/fdgffg/

    Fatal error logs under WooCommerce > Status > Logs:

    In the last 30 days, there are 7 “out of memory” errors like this one:

    2024-05-08T17:08:44+00:00 Κρ?σιμο Allowed memory size of 536870912 bytes exhausted (tried to allocate 1310720 bytes)  
Πρ?σθετο συγκε?μενο
{
    "error": {
        "type": 1,
        "file": "\/var\/www\/vhosts\/gipapamanolis.gr\/odosermou.gr\/wp-includes\/class-wp-object-cache.php",
        "line": 319
    },
    "backtrace": [
        {
            "file": "\/var\/www\/vhosts\/gipapamanolis.gr\/odosermou.gr\/wp-content\/plugins\/woocommerce\/includes\/class-woocommerce.php",
            "line": 377,
            "function": "critical",
            "class": "WC_Logger",
            "type": "->"
        },
        {
            "function": "log_errors",
            "class": "WooCommerce",
            "type": "->"
        }
    ]
}

    And 2 more different errors, as below:

    2024-04-12T11:36:07+00:00 Κρ?σιμο Uncaught InvalidArgumentException: Μη αναγνωρισμ?νη εν?ργεια 6872174 in /var/www/vhosts/gipapamanolis.gr/odosermou.gr/wp-content/plugins/woocommerce/packages/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php:1085  
Πρ?σθετο συγκε?μενο
{
    "error": {
        "type": 1,
        "file": "\/var\/www\/vhosts\/gipapamanolis.gr\/odosermou.gr\/wp-content\/plugins\/woocommerce\/packages\/action-scheduler\/classes\/data-stores\/ActionScheduler_DBStore.php",
        "line": 1085
    },
    "backtrace": [
        "",
        "#0 \/var\/www\/vhosts\/gipapamanolis.gr\/odosermou.gr\/wp-content\/plugins\/woocommerce\/packages\/action-scheduler\/classes\/ActionScheduler_QueueCleaner.php(202): ActionScheduler_DBStore->mark_failure('6872174')",
        "#1 \/var\/www\/vhosts\/gipapamanolis.gr\/odosermou.gr\/wp-content\/plugins\/woocommerce\/packages\/action-scheduler\/classes\/ActionScheduler_QueueCleaner.php(216): ActionScheduler_QueueCleaner->mark_failures(300)",
        "#2 \/var\/www\/vhosts\/gipapamanolis.gr\/odosermou.gr\/wp-content\/plugins\/woocommerce\/packages\/action-scheduler\/classes\/abstracts\/ActionScheduler_Abstract_QueueRunner.php(229): ActionScheduler_QueueCleaner->clean(300)",
        "#3 \/var\/www\/vhosts\/gipapamanolis.gr\/odosermou.gr\/wp-content\/plugins\/woocommerce\/packages\/action-scheduler\/classes\/ActionScheduler_QueueRunner.php(133): ActionScheduler_Abstract_QueueRunner->run_cleanup()",
        "#4 \/var\/www\/vhosts\/gipapamanolis.gr\/odosermou.gr\/wp-includes\/class-wp-hook.php(324): ActionScheduler_QueueRunner->run('Async Request')",
        "#5 \/var\/www\/vhosts\/gipapamanolis.gr\/odosermou.gr\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters('', Array)",
        "#6 \/var\/www\/vhosts\/gipapamanolis.gr\/odosermou.gr\/wp-includes\/plugin.php(517): WP_Hook->do_action(Array)",
        "#7 \/var\/www\/vhosts\/gipapamanolis.gr\/odosermou.gr\/wp-content\/plugins\/woocommerce\/packages\/action-scheduler\/classes\/ActionScheduler_AsyncRequest_QueueRunner.php(52): do_action('action_schedule...', 'Async Request')",
        "#8 \/var\/www\/vhosts\/gipapamanolis.gr\/odosermou.gr\/wp-content\/plugins\/woocommerce\/includes\/libraries\/wp-async-request.php(147): ActionScheduler_AsyncRequest_QueueRunner->handle()",
        "#9 \/var\/www\/vhosts\/gipapamanolis.gr\/odosermou.gr\/wp-includes\/class-wp-hook.php(324): WP_Async_Request->maybe_handle('')",
        "#10 \/var\/www\/vhosts\/gipapamanolis.gr\/odosermou.gr\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters('', Array)",
        "#11 \/var\/www\/vhosts\/gipapamanolis.gr\/odosermou.gr\/wp-includes\/plugin.php(517): WP_Hook->do_action(Array)",
        "#12 \/var\/www\/vhosts\/gipapamanolis.gr\/odosermou.gr\/wp-admin\/admin-ajax.php(207): do_action('wp_ajax_nopriv_...')",
        "#13 {main}",
        "thrown"
    ]
}

    and:

    2024-04-18T19:13:45+00:00 Κρ?σιμο Uncaught TypeError: in_array(): Argument #2 ($haystack) must be of type array, null given in /var/www/vhosts/gipapamanolis.gr/odosermou.gr/wp-content/plugins/advanced-local-pickup-for-woocommerce/woo-advanced-local-pickup.php:217  
Πρ?σθετο συγκε?μενο
{
    "error": {
        "type": 1,
        "file": "\/var\/www\/vhosts\/gipapamanolis.gr\/odosermou.gr\/wp-content\/plugins\/advanced-local-pickup-for-woocommerce\/woo-advanced-local-pickup.php",
        "line": 217
    },
    "backtrace": [
        "",
        "#0 \/var\/www\/vhosts\/gipapamanolis.gr\/odosermou.gr\/wp-content\/plugins\/advanced-local-pickup-for-woocommerce\/woo-advanced-local-pickup.php(217): in_array('advanced-local-...', NULL)",
        "#1 \/var\/www\/vhosts\/gipapamanolis.gr\/odosermou.gr\/wp-includes\/class-wp-hook.php(324): Woocommerce_Local_Pickup->alp_plugin_update_hook(Object(Plugin_Upgrader), Array)",
        "#2 \/var\/www\/vhosts\/gipapamanolis.gr\/odosermou.gr\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)",
        "#3 \/var\/www\/vhosts\/gipapamanolis.gr\/odosermou.gr\/wp-includes\/plugin.php(517): WP_Hook->do_action(Array)",
        "#4 \/var\/www\/vhosts\/gipapamanolis.gr\/odosermou.gr\/wp-admin\/includes\/class-wp-upgrader.php(961): do_action('upgrader_proces...', Object(Plugin_Upgrader), Array)",
        "#5 \/var\/www\/vhosts\/gipapamanolis.gr\/odosermou.gr\/wp-admin\/includes\/class-plugin-upgrader.php(224): WP_Upgrader->run(Array)",
        "#6 \/var\/www\/vhosts\/gipapamanolis.gr\/odosermou.gr\/wp-content\/themes\/woodmart\/inc\/integrations\/tgm-plugin-activation.php(889): Plugin_Upgrader->upgrade('js_composer\/js_...')",
        "#7 \/var\/www\/vhosts\/gipapamanolis.gr\/odosermou.gr\/wp-content\/themes\/woodmart\/inc\/integrations\/tgm-plugin-activation.php(743): TGM_Plugin_Activation->do_plugin_install()",
        "#8 \/var\/www\/vhosts\/gipapamanolis.gr\/odosermou.gr\/wp-includes\/class-wp-hook.php(324): TGM_Plugin_Activation->install_plugins_page('')",
        "#9 \/var\/www\/vhosts\/gipapamanolis.gr\/odosermou.gr\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters('', Array)",
        "#10 \/var\/www\/vhosts\/gipapamanolis.gr\/odosermou.gr\/wp-includes\/plugin.php(517): WP_Hook->do_action(Array)",
        "#11 \/var\/www\/vhosts\/gipapamanolis.gr\/odosermou.gr\/wp-admin\/admin.php(259): do_action('appearance_page...')",
        "#12 \/var\/www\/vhosts\/gipapamanolis.gr\/odosermou.gr\/wp-admin\/themes.php(10): require_once('\/var\/www\/vhosts...')",
        "#13 {main}",
        "thrown"
    ]
}

    Thank you.

    • This reply was modified 10 months, 3 weeks ago by geonolis.

    Hey, @geonolis!

    Thank you for the screenshots and information.

    The errors do not seem to be related to this issue, although I do recommend increasing the memory if you are getting “out of memory” errors to avoid further complications.

    Can you please run a conflict test to see if something external is interfering with the variable products?

    To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

    If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

    Please make sure to check with both products added via WP All Import plugin and the test one you created with the default interface.

    — Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

    — Also, you can consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it is helpful to disable plugins without affecting your current site visitors.

    — It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.

    You can find more about this in this guide.

    Please let us know about your findings.

    Have a wonderful day!

Viewing 3 replies - 1 through 3 (of 3 total)
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