Add to Cart Behavior Not Saving

  • Resolved emilysaxe

    (@emilysaxe)


    4 years, 3 months ago

    Hello,
    Both options for the add to cart behavior (redirect to the cart page and enable ajax) will not save. I need to have a direct to checkout link on a product page, but because I cannot select the enable ajax, the link won’t work. I’ve tried disabling plugins to see if a new plugin has caused this issue, but nothing seems to work. No matter what, if I select one of those add to cart behavior checkboxes, hit save settings … whatever I have checked ends up unchecked. Any advice for someone who doesn’t do code would be greatly appreciated!!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Kenin

    (@kbassart)

    Automattic Happiness Engineer

    Hi there,

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter emilysaxe

    (@emilysaxe)

    
### WordPress Environment ###

WordPress address (URL): https://www.tounearth.com
Site address (URL): https://www.tounearth.com
WC Version: 4.3.1
REST API Version: ? 1.0.10
WC Blocks Version: ? 2.7.2
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.3.1
Log Directory Writable: ?
WP Version: 5.4.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.20
PHP Post Max Size: 260 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.6.41-84.1
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.3.1
WC Database Prefix: wp_uymt_
Total Database Size: 78.41MB
Database Data Size: 74.77MB
Database Index Size: 3.64MB
wp_uymt_woocommerce_sessions: Data: 0.69MB + Index: 0.03MB + Engine MyISAM
wp_uymt_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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### Post Type Counts ###

amn_mi-lite: 5
amn_om: 5
attachment: 2358
bwg_gallery: 30
bwg_share: 1
ctct_forms: 1
custom_css: 1
elementor_library: 10
jetpack_migration: 2
jp_img_sitemap: 4
jp_img_sitemap_index: 2
jp_sitemap: 2
jp_sitemap_master: 2
nav_menu_item: 21
oembed_cache: 1
page: 42
post: 250
post_grid: 1
product: 19
product_variation: 4
pt_view: 1
revision: 1845
rttpg: 1
shop_coupon: 5
shop_order: 67
slide: 4
slider: 1
tt_font_control: 2
vtprd-rule: 1
wpcf7_contact_form: 1
wpupg_grid: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (40) ###

Akismet Anti-Spam: by Automattic – 4.1.6
Async JavaScript: by Frank Goossens (futtta) – 2.20.03.01
Blank Slate: by Aaron Reimann – 1.1.5
Blog Designer Pack: by InfornWeb – 2.2.1
Classic Editor: by WordPress Contributors – 1.5
Contact Form 7: by Takayuki Miyoshi – 5.2.1
Cookie Notice: by dFactory – 1.3.2
Easy Google Fonts: by Titanium Themes – 1.4.4
Elementor Pro: by Elementor.com – 2.10.3
Elementor: by Elementor.com – 2.9.14
Facebook for WooCommerce: by Facebook – 2.0.0
Fast Velocity Minify: by Raul Peixoto – 2.8.9
The GDPR Framework: by Data443 – 1.0.39
Genesis Columns Advanced: by Nick Diego – 2.0.3
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.12.0
(Simply) Guest Author Name: by Shoofly Solutions – 4.20
Smash Balloon Instagram Feed: by Smash Balloon – 2.4.5
Invisible reCaptcha: by Mihai Chelaru – 1.2.3
Jetpack by WordPress.com: by Automattic – 8.8
MailChimp Forms by MailMunch: by MailMunch – 3.1.4
MOJO Marketplace: by Mike Hansen – 1.5.5
Perfect Pullquotes: by Adam DeHaven – 1.7.5
Photo Gallery: by Photo Gallery Team – 1.5.59
PixelYourSite: by PixelYourSite – 7.1.10
Post Types Order: by Nsp Code – 1.9.5.1
POWr PayPal Button: by POWr.io – 1.6.3
VarkTech Pricing Deals for WooCommerce: by Vark – 2.0.2.0 – Installed version not tested with active version of WooCommerce 4.3.1
Redirection: by John Godley – 4.8
SeedProd Coming Soon Page Pro: by SeedProd – 5.10.6
Shareaholic - Grow and Engage Your Audience: by Shareaholic – 9.3.3
SiteOrigin Widgets Bundle: by SiteOrigin – 1.17.4
SumoMe: by SumoMe – 1.31
Tasty Pins: by WP Tasty – 1.1.2
Title and Nofollow For Links: by WPKube – 1.10
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.26

Direct Checkout for WooCommerce: by QuadLayers – 2.3.9 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce Stripe Gateway: by WooCommerce – 4.5.0 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce: by Automattic – 4.3.1
Yoast SEO: by Team Yoast – 14.7
Smush: by WPMU DEV – 3.6.3

### Inactive Plugins (3) ###

Gutenberg: by Gutenberg Team – 8.7.0
OptinMonster API: by OptinMonster Team – 1.9.11 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.3

### Must Use Plugins (1) ###

SSO: by Garth Mortensen
Mike Hansen – 0.3

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #2025 - /shop/
Cart: #2026 - /cart/
Checkout: #2027 - /checkout/
My account: #2028 - /my-account/
Terms and conditions: #1349 - /disclaimer-and-privacy-policy/

### Theme ###

Name: Twenty Seventeen
Version: 2.3
Author URL: https://www.ads-software.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 48
Oldest: 2020-07-08 15:20:26 -0400
Newest: 2020-08-07 12:26:58 -0400

Pending: 2
Oldest: 2020-08-12 15:21:41 -0400
Newest: 2020-08-12 15:27:20 -0400
    Kenin

    (@kbassart)

    Automattic Happiness Engineer

    Hi there,

    Thanks for providing the status report. I’d recommend a conflict test as outlined here:

    * https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    There are a couple plugins that may be the cause here, so you can try disabling those first as well to test before the full conflict steps:

    Direct Checkout for WooCommerce: by QuadLayers – 2.3.9
    Async JavaScript: by Frank Goossens (futtta) – 2.20.03.01

    AJ a11n

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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