Add to cart button missing
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Hi the add to cart button is gone. I think maybe i put something in my additional CSS but i have no clue. Can you guys see what is wrong?
The page I need help with: [log in to see the link]
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Hi @bastiaan1232 ,
Thanks for reaching out!
As a first step, the best way to determine whether it is coming from custom CSS that may have been added, would be to remove all custom CSS in the “Additional CSS” field (you can save it in a notepad), and see if this resolves your issue?
Let me know how this goes!
I did and still not showing up. So what else can it be?
Hi @bastiaan1232 ,
The next step would be to perform a conflict test to check if there are any theme/plugin conflicts, and see if it solves the issue:
– Clear all site cache
– Temporarily switch your theme to?Storefront
– Disable all plugins except for WooCommerce
– Check if the add to cart button has returnedIf the issue is no longer present it means there was a conflict, and you can reactivate the theme or plugins one by one, checking after each, until the cause of the issue is found. More information about running a conflict test is below:
?https://docs.woocommerce.com/document/how-to-test-for-conflicts/
Alternatively, you have the option to install the “Health Check” plugin:?https://www.ads-software.com/plugins/health-check/
On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site.
Please let me know how this goes!
Still not
Still doesnt appear
Hi @bastiaan1232 ,
Thanks for the update!
Please could you share a screenshot of your product settings?
Snipboard.io?is recommended for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.
Additionally, please could you share a copy of the following:
System Status:WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’.
Error log: a copy of any fatal error log found under WooCommerce > System Status > LogsOnce you do this, you can paste your response here.
Thanks!
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See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: – ### Action Scheduler ### Complete: 526 Oldest: 2022-05-05 12:20:36 +0000 Newest: 2022-06-02 11:38:01 +0000 Pending: 2 Oldest: 2022-06-02 12:59:24 +0000 Newest: 2022-06-20 00:52:25 +0000 ### Status report information ### Generated at: 2022-06-02 12:18:19 +00:00Hi @bastiaan1232 ,
Thanks for providing the System Status.
WC Database Version: 6.3.1
I am able to see that your WC Database has not been updated to the latest version.
Please update your WooCommerce Database to match the core version. This can be done via?WooCommerce?>?Status?>?Tools?>?Update database. Below is more detail documentation on this:
https://woocommerce.com/document/how-to-update-woocommerce/#woocommerce-data-update-notice
Please ensure that you have a good?backup?of your?full site and database?in place before doing the updates, so that, should something go wrong, you are able to easily restore your site to a functioning state.
Most hosting providers have this included in the subscription however, you may also consider using a service such as?Jetpack, or a plugin like?UpdraftPlus.
Additionally, please flush your permalinks by navigating to Settings > Permalinks, and select “Save changes“, even with no changes being made.
Please let me know how this goes!
Ok i did. What is next?
Cart: ? Page visibility should be public
Can you double-check if your cart page is public and correctly published? You can check your Checkout page too!
You can read more details about setting up the WooCommerce pages here if needed:
https://woocommerce.com/document/woocommerce-pages/
Let us know how it goes! My very best,
Still not appearing
Hi @bastiaan1232 ,
Thanks for the update!
This is very unusual behavior.
I have found detailed documentation of various steps to take, some of which have already been recommended, and done:
https://avada.io/woocommerce/docs/fix-add-to-cart-button-missing.html
Please could you make sure you have run through all these steps to see if it makes any difference?
Let me know!
Hello,
To help with troubleshooting this issue, it would be best to create a staging site and keep it with the Storefront theme active and only WooCommerce enabled.
Your host might have that feature, but you can create a staging site with WP Staging as an alternative.
Then, please import this sample product to the staging site to see if the issue persists with this product too.
If it persists, please send us an updated system report from your staging site.
Hi @bastiaan1232,
It seems your “Add to Cart” button is back.
If it’s sorted out you can close the thread.
Do not hesitate to write back if you have any other questions.
- The topic ‘Add to cart button missing’ is closed to new replies.
