add to cart button not responding

Hey @gulfprime ,

Thanks for reaching out! Checking your site, I see what you mean:

It seems the issue could be related to caching or security plugins, particularly the handling of AJAX requests for users who are not logged in.

If you have any security or caching plugins or are using server-level caching (i.e, Cloudflare), can you temporarily disable these and see if the “Add to Cart” button works correctly for logged-out users? Please make sure to clear any browser cache before testing.

If that makes no difference, please share the following:

• System Status Report: You can find this via WooCommerce → Status. Select Get system report and then Copy for Support.
• Fatal Error Log: Please share any fatal error logs (if any) found under WooCommerce → Status → Logs

Cheers

here's the system report:


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Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_product_meta_lookup: Data: 0.05MB + Index: 0.11MB + Engine InnoDB<br>wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wpforms_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB<br>wp_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_yoast_indexable: Data: 0.09MB + Index: 0.09MB + Engine 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Next scheduled: 2024-10-22 08:31:12 +00:00<br>Options: ?<br>Notes: 65<br>Onboarding: completed Action Scheduler<br><br>Complete: 598<br>Oldest: 2024-09-20 18:38:30 +0000<br>Newest: 2024-10-21 17:13:52 +0000<br><br>Failed: 9<br>Oldest: 2024-08-26 10:56:25 +0000<br>Newest: 2024-10-20 14:35:46 +0000<br><br>Pending: 7<br>Oldest: 2024-10-22 06:12:56 +0000<br>Newest: 2024-10-27 09:50:30 +0000 Status report information<br><br>Generated at: 2024-10-21 17:13:57 +00:00<br>

fatal errors:

2024-10-20T13:40:40+00:00 CRITICAL Uncaught Error: Call to a member function get_price_html() on bool in /home/u288399941/domains/gulfprime.online/public_html/wp-content/plugins/woocommerce-products-slider/includes/functions-layout-element.php:461 CONTEXT: {“error”:{“type”:1,”file”:”/home/u288399941/domains/gulfprime.online/public_html/wp-content/plugins/woocommerce-products-slider/includes/functions-layout-element.php”,”line”:461},”backtrace”:[“”,”#0 /home/u288399941/domains/gulfprime.online/public_html/wp-includes/class-wp-hook.php(324): wcps_layout_element_product_price()”,”#1 /home/u288399941/domains/gulfprime.online/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()”,”#2 /home/u288399941/domains/gulfprime.online/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()”,”#3 /home/u288399941/domains/gulfprime.online/public_html/wp-content/plugins/woocommerce-products-slider/templates/wcps-slider/wcps-slider-hook.php(1050): do_action()”,”#4 /home/u288399941/domains/gulfprime.online/public_html/wp-includes/class-wp-hook.php(324): wcps_slider_item_term()”,”#5 /home/u288399941/domains/gulfprime.online/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()”,”#6 /home/u288399941/domains/gulfprime.online/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()”,”#7 /home/u288399941/domains/gulfprime.online/public_html/wp-content/plugins/woocommerce-products-slider/templates/wcps-slider/wcps-slider-hook.php(1003): do_action()”,”#8 /home/u288399941/domains/gulfprime.online/public_html/wp-includes/class-wp-hook.php(324): wcps_slider_main_items_categories()”,”#9 /home/u288399941/domains/gulfprime.online/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()”,”#10 /home/u288399941/domains/gulfprime.online/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()”,”#11 /home/u288399941/domains/gulfprime.online/public_html/wp-content/plugins/woocommerce-products-slider/includes/class-shortcodes.php(72): do_action()”,”#12 /home/u288399941/domains/gulfprime.online/public_html/wp-includes/shortcodes.php(434): class_wcps_shortcodes->wcps_new_display()”,”#13 [internal function]: do_shortcode_tag()”,”#14 /home/u288399941/domains/gulfprime.online/public_html/wp-includes/shortcodes.php(273): preg_replace_callback()”,”#15 /home/u288399941/domains/gulfprime.online/public_html/wp-content/plugins/woocommerce-products-slider/includes/functions.php(15): do_shortcode()”,”#16 /home/u288399941/domains/gulfprime.online/public_html/wp-includes/class-wp-hook.php(324): wcps_preview_content()”,”#17 /home/u288399941/domains/gulfprime.online/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters()”,”#18 /home/u288399941/domains/gulfprime.online/public_html/wp-includes/formatting.php(3980): apply_filters()”,”#19 /home/u288399941/domains/gulfprime.online/public_html/wp-includes/class-wp-hook.php(324): wp_trim_excerpt()”,”#20 /home/u288399941/domains/gulfprime.online/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters()”,”#21 /home/u288399941/domains/gulfprime.online/public_html/wp-includes/post-template.php(436): apply_filters()”,”#22 /home/u288399941/domains/gulfprime.online/public_html/wp-content/plugins/wordpress-seo/src/helpers/post-helper.php(86): get_the_excerpt()”,”#23 /home/u288399941/domains/gulfprime.online/public_html/wp-content/plugins/wordpress-seo/src/presentations/indexable-post-type-presentation.php(196): Yoast\WP\SEO\Helpers\Post_Helper->get_the_excerpt()”,”#24 /home/u288399941/domains/gulfprime.online/public_html/wp-content/plugins/wordpress-seo/src/presentations/abstract-presentation.php(66): Yoast\WP\SEO\Presentations\Indexable_Post_Type_Presentation->generate_open_graph_description()”,”#25 /home/u288399941/domains/gulfprime.online/public_html/wp-content/plugins/wordpress-seo/src/presenters/open-graph/description-presenter.php(33): Yoast\WP\SEO\Presentations\Abstract_Presentation->__get()”,”#26 /home/u288399941/domains/gulfprime.online/public_html/wp-content/plugins/wordpress-seo/src/presenters/abstract-indexable-tag-presenter.php(37): Yoast\WP\SEO\Presenters\Open_Graph\Description_Presenter->get()”,”#27 /home/u288399941/domains/gulfprime.online/public_html/wp-content/plugins/wordpress-seo/src/integrations/front-end-integration.php(406): Yoast\WP\SEO\Presenters\Abstract_Indexable_Tag_Presenter->present()”,”#28 /home/u288399941/domains/gulfprime.online/public_html/wp-includes/class-wp-hook.php(324): Yoast\WP\SEO\Integrations\Front_End_Integration->present_head()”,”#29 /home/u288399941/domains/gulfprime.online/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()”,”#30 /home/u288399941/domains/gulfprime.online/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()”,”#31 /home/u288399941/domains/gulfprime.online/public_html/wp-content/plugins/wordpress-seo/src/integrations/front-end-integration.php(377): do_action()”,”#32 /home/u288399941/domains/gulfprime.online/public_html/wp-includes/class-wp-hook.php(324): Yoast\WP\SEO\Integrations\Front_End_Integration->call_wpseo_head()”,”#33 /home/u288399941/domains/gulfprime.online/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()”,”#34 /home/u288399941/domains/gulfprime.online/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()”,”#35 /home/u288399941/domains/gulfprime.online/public_html/wp-includes/general-template.php(3065): do_action()”,”#36 /home/u288399941/domains/gulfprime.online/public_html/wp-content/plugins/header-footer-elementor/themes/default/hfe-header.php(16): wp_head()”,”#37 /home/u288399941/domains/gulfprime.online/public_html/wp-content/plugins/header-footer-elementor/themes/default/class-hfe-default-compat.php(64): require(‘/home/u28839994…’)”,”#38 /home/u288399941/domains/gulfprime.online/public_html/wp-includes/class-wp-hook.php(326): HFE\Themes\HFE_Default_Compat->override_header()”,”#39 /home/u288399941/domains/gulfprime.online/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()”,”#40 /home/u288399941/domains/gulfprime.online/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()”,”#41 /home/u288399941/domains/gulfprime.online/public_html/wp-includes/general-template.php(38): do_action()”,”#42 /home/u288399941/domains/gulfprime.online/public_html/wp-content/themes/woostify/single.php(8): get_header()”,”#43 /home/u288399941/domains/gulfprime.online/public_html/wp-includes/template-loader.php(106): include(‘/home/u28839994…’)”,”#44 /home/u288399941/domains/gulfprime.online/public_html/wp-blog-header.php(19): require_once(‘/home/u28839994…’)”,”#45 /home/u288399941/domains/gulfprime.online/public_html/index.php(17): require(‘/home/u28839994…’)”,”#46 {main}”,”thrown”]}
2024-10-20T17:59:24+00:00 CRITICAL Uncaught Error: Call to a member function get_price_html() on bool in /home/u288399941/domains/gulfprime.online/public_html/wp-content/plugins/woocommerce-products-slider/includes/functions-layout-element.php:461 CONTEXT: {“error”:{“type”:1,”file”:”/home/u288399941/domains/gulfprime.online/public_html/wp-content/plugins/woocommerce-products-slider/includes/functions-layout-element.php”,”line”:461},”backtrace”:[“”,”#0 /home/u288399941/domains/gulfprime.online/public_html/wp-includes/class-wp-hook.php(324): wcps_layout_element_product_price()”,”#1 /home/u288399941/domains/gulfprime.online/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()”,”#2 /home/u288399941/domains/gulfprime.online/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()”,”#3 /home/u288399941/domains/gulfprime.online/public_html/wp-content/plugins/woocommerce-products-slider/templates/wcps-slider/wcps-slider-hook.php(1050): do_action()”,”#4 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Hi @gulfprime,

Thank you for sharing the SSR and error logs.

Looking at the error messages, I’m able to notice that the error is from the Product Slider for WooCommerce by PickPlugins: by PickPlugins. This may not be directly related top the issue you’re facing, but it is a good practice to test for conflicts to see if you’re able to solve this issue.

With that said, I would recommend running a conflict test by disabling all active plugins, only leaving WooCommerce as the active plugin and switching to a default theme to see if you’re able to correctly add a product to cart.

You may run the conflict test from a staging site. Here’s how to create a staging site. You also find more details on how to run a conflict test from this guide. Please be sure to have a backup in place.

Let us know how this goes.