Add to cart button not working

Hello Alexis,

Thank you for contacting us and apologies for not getting back sooner.

I completely understand how inconvenient it is when things don’t work as they should.

We will need your help by doing the following procedures for us to deliver accurate information and solutions.

1. Check for plugin conflict. Disable 3rd party plugins one by one until you identify the culprit

2. Could you please check if you are using a caching plugin?

Also, could you try these steps:
Clear out any browser, WordPress, server, database, and CDN caches you have.

Retest using a private or incognito browser.

Flush DNS https://blog.hubspot.com/website/flush-dns`

4. If the problem continues, please try to reach out to your Theme Provider and report this behavior. The plugin is working and we have not received any reported issues from other users.

5. You may also reach out to the hosting provider to see if there is some restriction. There is an error in the console log. See:https://share.getcloudapp.com/5zu2Xw2J

Let us know how it goes. We are here for you.

Hello there,

I hope this message finds you well. I wanted to follow up on the issue you raised with us, as we haven’t heard back from you. We understand that sometimes things can get busy, and we want to make sure that your experience with us is a positive one.

After considering the information provided, we have taken the decision to close this issue as resolved. However, please don’t hesitate to reach out to us if you have any other questions or concerns. Our support team is always available to help you at [email protected].

We value your feedback and appreciate your continued support of our company. If there is anything else we can do to assist you, please don’t hesitate to ask.

Thank you for your time, and have a great day!

Best regards,

Niel