Add to Cart Empty

Could you please go to Downloads > Tools > System Info and post the complete contents here?

ok I will, also does this change the file url when sending link for download e.g. a different url?

Here is info:

### Begin System Info ###

— Site Info

Site URL: https://www.shop.dondii.com
Home URL: https://www.shop.dondii.com
Multisite: No

— Hosting Provider

Host: DBH: localhost, SRV: shop.dondii.com

— User Browser

Platform: Windows
Browser Name: Chrome
Browser Version: 63.0.3239.132
User Agent String: Mozilla/5.0 (Windows NT 10.0; Wi
n64; x64) AppleWebKit/537.36 (KH
TML, like Gecko) Chrome/63.0.323
9.132 Safari/537.36

— WordPress Configuration

Version: 4.9.2
Language: en
Permalink Structure: /%category%/%postname%/
Active Theme: Music Maker 3.0.2
Show On Front: page
Page On Front: Frontpage Sections (#365)
Page For Posts: Blog (#367)
ABSPATH: /home/heaven77/public_html/shop/
Remote Post: wp_remote_post() works
Table Prefix: Length: 3 Status: Acceptable
WP_DEBUG: Disabled
Memory Limit: 40M
Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, refunded, failed, revoked, abandoned, processing, active, inactive

— EDD Configuration

Version: 2.8.17
Upgraded From: None
Test Mode: Disabled
AJAX: Enabled
Guest Checkout: Enabled
Symlinks: Disabled
Download Method: Direct
Currency Code: USD
Currency Position: before
Decimal Separator: .
Thousands Separator: ,
Upgrades Completed: upgrade_payment_taxes,upgrade_customer_payments_association,upgrade_user_api_keys,remove_refunded_sale_logs
Download Link Expiration: hour(s)

— EDD Page Configuration

Checkout: Valid
Checkout Page: https://www.shop.dondii.com/checkout/
Success Page: https://www.shop.dondii.com/checkout/purchase-confirmation/
Failure Page: https://www.shop.dondii.com/checkout/transaction-failed/
Downloads Slug: /downloads

— EDD Gateway Configuration

Enabled Gateways: Test Payment
Default Gateway: Test Payment

— EDD Tax Configuration

Taxes: Disabled
Tax Rate: 0
Display On Checkout: Not Displayed
Prices Include Tax: No

— WordPress Active Plugins

Akismet Anti-Spam: 4.0.2
All In One SEO Pack: 2.4.4.1
Coming Soon Page & Maintenance Mode by SeedProd: 5.0.17
Contact Form 7: 4.9.2
Easy Digital Downloads: 2.8.17
Instagram Feed: 1.6
Limit Login Attempts: 1.7.1
One Click Demo Import: 2.5.0
Responsive Pricing Table: 5.0.4
Strong Testimonials: 2.29.1
Tuxedo Big File Uploads: 1.2
WP Menu Cart: 2.6.1

— WordPress Inactive Plugins

Hello Dolly: 1.6

— Webserver Configuration

PHP Version: 5.6.33
MySQL Version: 10.0.31
Webserver Info: LiteSpeed

— PHP Configuration

Memory Limit: 528M
Upload Max Size: 256M
Post Max Size: 8M
Upload Max Filesize: 256M
Time Limit: 400
Max Input Vars: 1000
Display Errors: N/A
PHP Arg Separator: &

— PHP Extensions

cURL: Supported
fsockopen: Supported
SOAP Client: Installed
Suhosin: Not Installed

— Session Configuration

EDD Use Sessions: Enabled
Session: Enabled
Session Name: PHPSESSID
Cookie Path: /
Save Path: /var/cpanel/php/sessions/ea-php56
Use Cookies: On
Use Only Cookies: On

### End System Info ###

Looks like the problem is due to something on your site changing the default wp-admin/admin-ajax.php URL to /mockajax

Can you please disable whatever it is you’ve added to do that? Changing the admin ajax URl is not advisable and will break a large amount of functionality.

If you’re not sure where this change is coming from, please temporarily deactivate all other plugins and activate one of the default themes to see if the problem goes away. If it does, then reactivate the plugins and theme one at a time until the problem returns. You will then know what is causing the problem.

Hello, thanks for looking into it. I deactivated all of the plugins except easy digital download and the problem is still there. What should I do now?

Switch the theme you’re using temporarily and see if that takes care of it.

Hello I changed the theme to Avada and I still get the same “Your Cart Is Empty” I reached out to theme seller he said things were ok, reached out to the host, they said things are ok. Need your help.

Please view this link: https://www.shop.dondii.com/music/

I looked in admin folder and the ajax file hasn’t been altered.

I also disabled all of the plugins with the exception of easy digital download plugin.

Please try adding this to your wp-config.php file:

define( 'EDD_USE_PHP_SESSIONS', false );

ok I will try adding

I tried it but it didnt work. I can give you access to the site so you can see it yourself.

I cannot receive log in details here.

If you want to provided us access, you’ll need to send us a private support ticket through our main support channel: https://easydigitaldownloads.com/support

ok