Add to cart not working and cart not visible with auto-blocking mode

  • Resolved richardkalberg

    (@richardkalberg)


    11 months, 1 week ago

    Hi!

I have a small issue with my woocommerce site after implementing your plugin and running in auto-blocking mode.

Everything works fine when a customer accept all cookies but if the customer rejects all cookies they are not able to add som product variations to cart and the cart is showing up empty, without an items.?

I have tried to narrowed the issue down. The console gives a long error about cookies so I am fairly confident it is some kind of cookie that is not set to neccessary.

I can see that your scan of the site has not located this cookies:

woocommerce_items_in_cart
wp_woocommerce_session_

Could this be the reason for this behavior?

I am running WP-rocket as well on the site. I tried disabling it but the issue still occures.


I assume you have seen this behavior with other customers and it is a quite an easy fix?


Please advise.

Regards,

Richard

    The page I need help with: [log in to see the link]

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  • Plugin Support hannausercentrics

    (@hannausercentrics)

    Hello @richardkalberg,

    Thank you for contacting us.

    We’ve identified a support case from you in our system and have responded to it accordingly.
    If you require further information or guidance, please feel free to raise a new ticket with our support team or reopen the existing one.

Viewing 1 replies (of 1 total)
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