Add to cart open and closes the cart

  • Resolved Gonzalo Portilla

    (@gportillap)


    2 years, 6 months ago

    Hi,

    I’m using the Caddy plugin on a website and everything’s working correctly except for one thing:

    When i use the “Add to cart” button outside a single product page, the cart toggles twice. It opens and inmediately it closes again. How can I fix this? This problems doesn’t happen when i add to the cart on the single product page.

    You can see the problem here: https://youtu.be/4nIbH6_Lxgc

    I would greatly appreciate your help.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support usecaddy

    (@usecaddy)

    Hey @gportillap! Thanks for sending this ticket.
    We sent an internal reply with some questions and the suggestion to clear cache on your site.

    `In order to troubleshoot further, we also need to have the following information:
    * Did you get any error messages?
    * Is this happening when you’re logged in or logged out? It would be ideal if you test both logged in/out + incognito mode on the browser you’re using.
    * Which browser are you using? I can see the browser on the video is Chrome but does this happen in any other browser you’re using?
    * What’s the operating system used? (Mac, Windows, Linux, etc)

    Can you confirm? We’ll take a look as soon as we have all the info. Thanks!

    Plugin Support usecaddy

    (@usecaddy)

    Hey @gportillap
    We have not received any replies on this issue so we’re closing the ticket.

    Please keep in mind you can always submit a support ticket via our documentation center https://support.usecaddy.com/submit-a-ticket/

Viewing 2 replies - 1 through 2 (of 2 total)
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