Add to home screen notice don’t show up

Oh fer crying out loud. Now I need to review and redact all of the author’s replies.

@mikecan88 Please revoke that access. If @josevarghese does log into your site, he risks getting into real trouble in these forums.

@josevarghese I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

https://www.ads-software.com/support/guidelines/#the-bad-stuff

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

• Ask for a link to the https://pastebin.com/ log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Ask the user to install the Health Check plugin and get the data that way.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
• Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

Also @josevarghese Please lose the signature. Those are not permitted here.

https://www.ads-software.com/support/guidelines/#avoid-signatures

Good day Jan. Sorry for this misunderstanding,I don’t want to get in troble anyone, I understand the security issue of share credentials, but i do it because that site is in a development enviroment and there is no data. For the record i already change the credentials.

Thank you for your understanding. I appreciate that.

Hello Jan,

Thanks for taking the time to review our threads and for sharing your feedback with us. We really appreciate that!

As you said, while asking for logins, our intentions were in the right place. In this specific case, my co-author and I had tried everything possible before we decided to ask for the login.

But we had never considered the legal implications and that is something we will be keeping in mind moving forward (even when people contact us directly) since we do not want to get into trouble either.

Regarding the signature, yes, got it, makes sense ??

I have also read the Forum guidelines completely and will be sticking to them. If however you spot something off, please do not hesitate to write to us again.

Thanks and have a good day!

As you said, while asking for logins, our intentions were in the right place.

I’m glad to read that but please do not repeat that again. That’s just not permitted here. A repeat would be bad.

Sure @jdembowski and thanks for your valuable time for reviewing!