Add Topic Button Completely Missing

Hi @magicalove

Does this issue also occur when you deactivate Ultimate Member?

Regards,

Hey there!

This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. ??

Regards,

I don’t want to deactivate Ultimate Member and take a chance of it breaking the Forum. I don’t know if the Forum would still be there if I deactivate UM, but even if it is, I wouldn’t be able to use it.
Sorry for the delayed reply ~ I never got the notification email that anyone had replied.

@magicalove

I made a registration as Veronica and yes
there is an “Add reply” button
and no “Add Topic” button.

On many of your pages there is a Javascript notice
for the HTML line 1230 for GDPR/Cookies:

Uncaught SyntaxError: Unexpected token '.'

Can you deactivate the GDPR/Cookie plugins
to see if they block your “Add Topic” button.

Thank you for looking into it, Veronica ~ but the Add Topic button is there at the moment. This is an intermittent problem, so I don’t think it’s the plugins. However, another thing that often happens is that what I see on the site might differ from what someone else sees there.

@magicalove

Yes today I have an “Add Topic” button too.
Do you have any caching plugin or web hosting cache active?

I think so, but I’m not sure what you mean ~ I think I have a caching plugin, and I believe there is always a web hosting cache that has to be cleared periodically ~ How would that affect the Add Topic button? Is there a way to to tell if that’s what it is? And if so, would clearing the caches regularly solve the problem?

@magicalove

This is what happens at your site.

You allow not logged in users to read but not post in the forum.

Logged in users do have an “Add Topic” button
and not logged in users don’t have an “Add Topic” button.

Caching usually don’t know which users are logged in or not.

Caching memory is cleared after a configured time period and the next user looking at the Forum page is not logged in and the page without an “Add Topic” button is shown and saved by the cache for faster page displays later.

This is OK until a logged in user will display the Forum page and now the page saved for non logged in users will be displayed by the cache for the logged in user i e without an “Add Topic” button.

Your notice about an intermittent error is true and is caused by the caching function either a plugin or your web hosting function like LiteSpeed.

How to disable caching plugins for pages you can read about here:

https://docs.ultimatemember.com/article/1595-caching-problems

How to manage web hosting caching you will probably do with the cPanel.