Added a “Name” field & not showing in Salesforce

  • Resolved hirogrrl

    (@hirogrrl)


    3 years, 7 months ago

    Hi, I just added a “Name” field for our form because we didn’t want the default “last_name” or “first_name” just “name”. When we look in Salesforce all we see is:
    Name
    [not provided]

    Is there a way to fix this? How come we are not receiving the data when the form field is required and when testing, we filled out all the fields? Please advise.
    Thank you so much in advanced!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author brilliantplugins

    (@brilliantplugins)

    A single name field is only supported for Cases, not Leads.

    It’s showing as [not provided] as you did not provide the data in the format required by Salesforce. Web to Lead discards fields that it doesn’t recognize so the data is lost, thus it shows as [not provided].

    Sorry, but that’s not something we can fix for you.

    Thread Starter hirogrrl

    (@hirogrrl)

    If a single name field is not supported, does that mean it has to be “last_name” and “first_name” for the data to pass to Salesforce? Can I create one called “referred_name” ? Just trying to understand.

    Is there a tutorial for the formatting for Salesforce?
    Thanks!

    Plugin Author brilliantplugins

    (@brilliantplugins)

    Have you read the FAQ? This is all covered in detail there.

    Also, note that this is a plugin support forum. If you have Salesforce / Web to Lead specific questions, this is really not the best place to ask them (Salesforce support gets paid to answer your questions, we… do not).

Viewing 3 replies - 1 through 3 (of 3 total)
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