Added editor unable to log in to blog

  • Resolved Stephen Lee

    (@stevelee73)


    3 years, 1 month ago

    I have had my blog for a few years and am trying to add someone as an editor to participate in the blog. I put in her information on the people page which included giving her a password. She received an email which asked her to set up a password. She used the one I sent her but could not log in. The error message was “Oops, that’s not the right password. Please try again” So I clicked on the send password reset button. She tried to set up with her own password, but received the same message. We have done this twice. I deleted the first attempt from the people page and then started again with the same results. How can I get her set up?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • SI

    (@santanainniss)

    Hi Stephen,

    Sorry you’re struggling with this. I just added an editor to test things on my side. Let’s see if I can help you sort this out!

    The step that may be causing this issue is here:

    “She received an email which asked her to set up a password. She used the one I sent her but could not log in.”

    When I did the quick test, I followed all of the steps you’ve mentioned except the bold step above. Can you try this and let me know how it goes?

    1. Create the new editor in wp-admin/users
    2. Wait for her to receive the email (sometimes there’s a bit of a delay)
    3. Advise her to click the link and follow the step to create a password without using the password generated in the admin dashboard by you
    4. Advise her to save the password in a secure location
    5. After she creates the password and submits it, she’ll be prompted to go log in. Please advise her to use the newly generated password and not the password that you can see in wp-admin/users.

    Please give that a whirl and let me know if the two of you are still
    stuck!

    Can you set up a custom password instead? Are you using a password policy plugin?

    Thread Starter Stephen Lee

    (@stevelee73)

    Thank you for your help. We have been able to set her up as editor now. The issue is resolved.

    SI

    (@santanainniss)

    That is wonderful news, Steve!

Viewing 4 replies - 1 through 4 (of 4 total)
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