JetPack Search KO – back / front

  • Resolved reinerupcycling

    (@reinerupcycling)


    4 weeks ago

    Hello,

    We subscribed to the Jetpack search and impossible to make it works properly. We a blocker issue when going in the back office example customization style and if front impossible to use it. Our dev check lot of things but still not possible to get the right behavior (even not visible at all …)

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hi there, @reinerupcycling,

    I’m sorry to hear about the trouble, but thanks for reaching out. We will need more information to assess the issue and figure out what’s going on.

    Since you have purchased a paid plan, you’re also entitled to get support via email. Could you please reach out via this contact form, and mention this forum thread?

    When writing to us, also please provide the following information:

    • Explain how the issue happens, step-by-step. This helps us if we cannot replicate your specific issue on our end. Feel free to attach a screenshot in your next reply if you think it can be useful to me.?If you don’t know how to make a screenshot, here’s a quick explanation:
      https://en.support.wordpress.com/make-a-screenshot/
    • Confirm that all plugins are fully updated to the latest versions
    • Temporarily deactivate all plugins except Jetpack to see if there’s a plugin conflict. If the issue is resolved with all other plugins deactivated, you can reactivate plugins one by one to discover which plugin is causing the problem.
    • Temporarily switch your theme to Twenty Twenty-Three and see if the problem persists.
    • Check the PHP error logs on your web host server for any relevant errors. If you’re not sure how to check those logs, your web host can help you with that.
    • Check for JavaScript errors. If you’re not sure how to do that, you can follow this guide: https://www.ads-software.com/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis

    Hope that’s all clear! Look forward to your reply ??

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hey @reinerupcycling,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.