Adding Course preview video not displaying anywhere on course page

Hi @rahulkapoordelhi86,
We apologize for the issue you’re experiencing. The specified feature is part of the Tutor LMS Pro. Please reach out to us at?https://tutorlms.com/account/tickets?for assistance.
Thank You.

I am only using the free version of Tutor LMS, I can see there is an option to add course preview video, what is the use of that, if that is pro feature.

Hi @rahulkapoordelhi86 ,

Thanks for reaching out, and sorry for the confusion. It seems there may be some mix-up between the “Course Intro Video” and “Course Preview” features.

Could you please share the course link where you’re seeing this issue and a screenshot of where you’ve enabled the course preview option? This will help us understand and assist you better.
Thank you.

I am using the free version and I have this feature (Course Intro Video) on Course Adding/Editing Page, I am trying to add a YouTube Video there, but that video not showing anywhere on the frontend course page.

Screenshot: https://ibb.co/fn2RQxt

• This reply was modified 3 months, 2 weeks ago by rahulkapoordelhi86.

Hey @rahulkapoordelhi86,

Thanks for the additional details and the screenshot. The “Course Intro Video” feature in the free version should indeed display the video on the course page.

Please make sure that the YouTube video’s visibility is set to “Unlisted” or “Public,” as private videos won’t display. Additionally, could you provide the link to the course where you’ve added the video? This will help us investigate why it’s not appearing on the frontend.
Thank you.

Here is the URL of the course page: https://bit.ly/3X7o9IT

Also further investigating, I found that when I select the course intro video source as YouTube and Add video and save/update the page, it does not save that part. When I refresh the editing page, it again asks for the YouTube Video. I tried switching to the different theme including the default 2024 theme, but it still do not work.

Hi @rahulkapoordelhi86,

Thanks for sharing the course page URL and the additional details. The solution likely involves adjusting the editor settings in Tutor LMS. Please try the following steps:

1. Disable Gutenberg Editor:
   • Go to Tutor LMS > Settings > Advanced.
   • If the Gutenberg editor is enabled, disable it.
   • https://ibb.co/y4RxFgh
2. Enable WP Editor for Lessons:
   • Navigate to Settings > Course.
   • Under the “Lesson” section, enable the WP Editor for Lesson option.
   • https://ibb.co/B69ckGc

These changes should allow the intro video to save correctly. Let me know if this resolves the issue or if you need further assistance.
Thank You.

Thanks, Course Intro Video is saving now … BUT
Now the featured image do not display on course page… I want to display the featured image also.

Also is there a filter to move the course intro video above the price of the course (Screenshot: https://ibb.co/bWnNRbH)

Hey @rahulkapoordelhi86 ,
I’m glad to hear that the Course Intro Video is saving now. To address your current concerns:

1. Featured Image Display: To display the featured image along with the course intro video, I suggest using the Elementor plugin. Elementor Pro includes features to showcase the featured image effectively.
2. Moving Course Intro Video: If you want to move the course intro video above the course price, you can use Elementor to customize the layout. Tutor LMS also offers a Tutor LMS Elementor Addons, which allows you to edit course pages with Tutor LMS elements.

If you need further assistance or have any other questions, please let me know.
Thank you.

i am not using Elementor on my website.. is there any filter to achieve both of these features using default WordPress editor

Hi @rahulkapoordelhi86 ,
Unfortunately, there isn’t a built-in filter in the default WordPress editor to directly move the course intro video or ensure the featured image displays along with it.