Adding customers from present?

  • Resolved sarah1104

    (@sarah1104)


    5 years, 2 months ago

    I’ve had issues with this plugin synching in the past but I’ve come back to see if I can get this working since this is the only plugin that seems to pull over revenue. Is there any way to not have to sync the entire customer base from WooCommerce and simply start from the present? We do not want thousands and thousands of contacts / customer orders filling up the MailChimp contact list. Up until now, we have been manually pulling customers over from WooCommerce into Mailchimp and many of these customers from the beginning of time have either bounced or unsubscribed so we do not want to pull them back into the list.

    Thank you for any help you can provide

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support khungate

    (@khungate)

    Hi @sarah1104, out of the box, the plugin is designed to sync all customers and orders. The thinking behind that feature set is that you can use that information to market to all your customers, not just the new ones coming in after install.

    With that said, I realize that may not quite fit your current requirements, but you could simply delete those customers you don’t want after the initial sync. You could sort by the last purchase date or something similar to quickly identify and remove customers you don’t want in the Audience. From there, new contacts would be added with their purchase data business as usual.

    Hope that helps, thank you for trying out the plugin again!

    Thread Starter sarah1104

    (@sarah1104)

    Ah, okay! That could work. Thank you! Last time, because of how large the store is, the sync kept getting stuck. It is now syncing – currently at 135 / 6500. If it does get stuck, can you assist with this?

    Thanks for the quick response!

    Plugin Support khungate

    (@khungate)

    Sure thing @sarah1104, reach out anytime if you have trouble with the sync. Our latest plugin (v2.3) at the time of this post has a new queuing system that plays nicer with some hosting environments that had trouble previously. If your counts are moving currently, you should be totally fine, but again, don’t hesitate to reach out if something unusual comes up.

    Thread Starter sarah1104

    (@sarah1104)

    Hi there, the sync seems to be stuck at 856 / 6500. Is there anything that can push it more quickly to the finish line? It was at 853 yesterday afternoon.

    Thank you for the assistance.

    Plugin Support khungate

    (@khungate)

    Hi @sarah1104, is the sync still at 856? If so, who is your hosting provider?

    Thread Starter sarah1104

    (@sarah1104)

    Hi @khungate it is now at 858 after a few hours (only went up 2). Our hosting provider is WPEngine.

    Plugin Support khungate

    (@khungate)

    Thank you @sarah1104, would you mind sharing the store URL? Also, do you see any errors in the logs?

    Thread Starter sarah1104

    (@sarah1104)

    Sure – tyemedical.com

    Also, I don’t see any errors – it’s just simply stopped with the sync. I do see the latest 2 contacts that were pulled in were ones who just purchased in the last few hours.

    Plugin Support khungate

    (@khungate)

    That’s strange; if the sync were being impacted negatively, it would usually show some logs containing details on why things are failing i.e. API errors.

    I just set up something on my side to see if the syncing would start again, can you check to see if anything changed? If not, I will engage our 2nd tier support.

    Thread Starter sarah1104

    (@sarah1104)

    Is there any way I can send this log over to you out of this thread? It looks like there may be a few errors from yesterday, but I’m not sure what I’m looking at.

    Plugin Support khungate

    (@khungate)

    Sure thing @sarah1104, please send to kyle[at]vextras.com and we’ll take a look. Has the count incremented since we’ve been troubleshooting?

    Thread Starter sarah1104

    (@sarah1104)

    Thank you @khungate. And no, we are still sitting at 858. I’ll shoot you at email now.

    Thanks for the assistance!

Viewing 12 replies - 1 through 12 (of 12 total)
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