Adding in a field – Field Mapping

  • Resolved simonkorn

    (@simonkorn)


    5 years, 8 months ago

    Hi i sent off my product feed to my affiliate network and then i added in another column, i added in the brands section and the problem is its showing up on my side, but not on there side what am i doing wrong ?? if i add in or take out fields is it not supposed to update automatically everywhere once its refreshed ?? Please help

Viewing 11 replies - 1 through 11 (of 11 total)
  • Thread Starter simonkorn

    (@simonkorn)

    or every time i change anything do i need to send a whole new link/product feed

    Hi Simon,

    When you make changes to an existing product feed configuration the URL of your product feed will always stay the same so you do not need to send a new link to your affiliate company.

    When you add or remove fields from your product feed those changes will only occur when you either manually refreshed the product feed or wait till the automated update to come by and refresh your feed. The same goes for your affiliate company, they need to refresh your product feed as soon as you have confirmed to them that the changes are in the feed.

    Hope this makes sense?

    Best,
    Eva

    Thread Starter simonkorn

    (@simonkorn)

    but it updates evreryday and it hasnt updated yet,so is something wrong ?? i added in the field on friday

    Hi Simon,

    Can you tell me what fields you added/removed and send the debug.log to [email protected]?

    This is how to retrieve the debug.log
    https://adtribes.io/send-your-debug-log-to-support/

    Thanks,
    Eva

    Thread Starter simonkorn

    (@simonkorn)

    i added in the brands field and i also created a new rule and i will also be adding in new fields soon so dont want to have these problems again.

    Thread Starter simonkorn

    (@simonkorn)

    i will send an email now, please look out for it

    Thread Starter simonkorn

    (@simonkorn)

    Also is there a way to set up the product feed that it shows in alphabetcial order or any particular order ?

    “Also is there a way to set up the product feed that it shows in alphabetcial order or any particular order ?” –> No there is not

    We will have a look at the debug.log now.

    Thread Starter simonkorn

    (@simonkorn)

    “Also is there a way to set up the product feed that it shows in alphabetcial order or any particular order ?” –> No there is not

    So what order does it show it in ?

    In the order you created the product feeds.

    Also, I checked the debug.log you send us and the CSV file you created. The brand field is showing perfectly fine so I don’t know why you think it is not in the feed?

    Best
    Eva

    Assuming the issue at hand has been resolved and our support is no longer needed I am going to close it now for housekeeping reasons.

    Please feel free to reach out again whenever you need our support.

    All the best
    Eva

Viewing 11 replies - 1 through 11 (of 11 total)
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