Adding new custom attribute

Hello @infomonetic

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

According to the second screenshot, Your EAN field’s data are saved as product meta which can not be included in the feed using the free version of our plugin.

Please, feel free to let us know if you have any further queries.

Kind regards,

I’m using the paid version !!!!!!

Hello @infomonetic

According to www.ads-software.com forum guideline, we can not discuss about the premium feature of the plugin here. You need to contact our support team from here.

Thank you,

I have sent one support email before and now about this and no one is replaying it.

Hello @infomonetic

If you have moved from the free version then please click on the Clear Cache button from Manage Feed or Edit Feed Page. Clearing the Cache will make the Custom Field & Post Metas appear on the bottom of the attribute list.

Please, follow the below screenshots –
1. https://www.dropbox.com/s/6ok9zk9sigudem1/2021-10-19_17-51-54.png?dl=0
2. https://www.dropbox.com/s/52dnhhyvc9udldg/2021-10-19_18-01-25.png?dl=0

please, let me know if the above helped you to solve the issue.

Thank you,

Hello @infomonetic ,
Since we did not hear back from you, Have you managed to solve your issue?

Hello @infomonetic

Since we did not hear back from you, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.