Adding Priority Selection for Ticket Submission Form

  • Is there a way to add a dropdown selector for the ticket status that clients (ticket submitters) can use to make a status recommendation?

    For instance – the client has 3 open tickets regarding small issues that they are experiencing. Those tickets have the status “open – normal” (we’ve created these custom status’ already). And THEN a huge horrible critical issue arises. We would like them to be able to submit a ticket and set the status ( in the case of a huge horrible issue, they would select “open – urgent” ). This tool will help us know without back-and-forth discussion that their new issue takes priority over the other issues.

    https://www.ads-software.com/plugins/awesome-support/

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  • Plugin Author julien731

    (@julien731)

    Unfortunately, there is no option or function to do that. You will need to have is customized.

    It should be fairly simple if you know PHP as this information is simply the post status.

    If you don’t code yourself, I suggest you look for a freelancer that could do it for you.

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