Adding Radio Buttons doesn’t work

  • Resolved cgw

    (@cgw)


    4 years, 9 months ago

    Normally, it is easy to add additional radio button options to an existing radio buttons field. However I’m now finding that the extra button appears but disappears when the Update button is pressed.

    I had this once before and the only solution was to rebuild and retest a whole new form: even duplicating the form didn’t provide a work-around.

    Any suggestions would be much appreciated.

    Chris

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Njones35

    (@njones35)

    Hi there,

    Thanks for reaching out to us today. I am happy to help.

    It would be helpful to test to see if anything on your site is interfering with Formidable and causing the issue.

    Could you please go through the following steps?
    https://formidableforms.com/knowledgebase/what-plugins-are-known-to-cause-conflicts/#kb-how-to-find-a-conflict

    If the issue doesn’t show up under these circumstances, you can add each item back in, one at a time, and test after adding each one until you find the culprit.

    If you are not able to isolate the cause of your issue, could you please open a ticket in our helpdesk – you will get faster support there: https://formidableforms.com/new-topic/

    Thread Starter cgw

    (@cgw)

    Thank you for getting back to me! I think I have found a work-around until I have more time to investigate as our club website is in constant heavy use during Covid-19 for weekly zoom meetings and photo competitions.

    The work-around is to use the Bulk Edit Options for the Radio Button field where it looks as though I have been able to add additional options once again. I’ll be testing it throughout the day.

    Many thanks for your response, and thanks for a very excellent plug-in.
    Best wishes,
    Chris

    Plugin Support Njones35

    (@njones35)

    Glad you found a workaround – and don’t hesitate to open a ticket in our helpdesk if you need further assistance. ??

Viewing 3 replies - 1 through 3 (of 3 total)
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