Adding text to markers does not work

Hello,

I have tested this on my end as well but I was unable to replicate the issue you’re experiencing. Check this screenshot -> https://prntscr.com/ncs738

This issue might be occurring due to a plugin conflict. So please deactivate all plugins and check if it resolves your issue and after that try activating the plugins one by one to find problematic plugin. Then replace it with an alternate plugin.

You might want to back your website up before doing this, if you don’t already have a backup plugin then you can use this one: https://www.ads-software.com/plugins/updraftplus/

Since deactivating your plugins might change the features on your website you might want to put it behind an under maintenance page.

Thank you for your very thorough answer! Unfortunately, disabling all other plugins did not help.
I’m running a multisite installation with two wordpress sites. The site in question is not the main site. May that be part of the problem?
(EDIT: I checked – neither does it work on the primary site.)

Also, to specify my original post: The error shows when I press the button “Create the map” – then a new frame shows up in the map overview, but the content doesn’t load. When I klick the “edit” button, the window opens, but all settings are gone. So, the error seems to occur when creating (saving) the map.

• This reply was modified 5 years, 7 months ago by gonther.
• This reply was modified 5 years, 7 months ago by gonther.

Hi @gonther,

Kindly provide a screencast of your issue so we can take a closer look.
Also, you can try generating new API keys and see if that resolves the issue.

Let us know how it goes.

Hi @purplecodes,

sorry for the late reply. Generating a new API key doesn’t help.

There’s not really much to see. When I add text to a marker anytime during the process of creating a map, and then save the map, the result looks like the leftmost map in this picture (the right one is the same without marker text, it works fine):

(Link to picture in Dropbox.)

It looks as if the map is loading, but it never finishes. Also, if I open it again with the Edit button, it looks like a totally new map. All settings, markers, etc. are gone (or haven’t been saved in the first place).

• This reply was modified 5 years, 6 months ago by gonther.
• This reply was modified 5 years, 6 months ago by gonther.
• This reply was modified 5 years, 6 months ago by gonther.

@vishakha @silviu0themeisle @purplecodes

It’s now more then a moth ago. There is still the broken version online. (V 2.3.0)

PLEAS REMOVE THIS BROKEN VERSION FROM THE WP-SERVER!

V2.2.4 is working, but blocks the autoupdate on all my pages. Rollback is not the solution. Pleas fix the plugin.

Pleas remove this mess!

• This reply was modified 5 years, 6 months ago by thomei.

Actually, I’m using version 2.2.4 – that’s where the marker problem is occuring. Just to be clear.

(Version 2.3.0 didn’t solve the problem because it didn’t work.)

So, I just updated to version 2.3.1 – this version does work (as compared to 2.3.0), but the marker problem is the same as in 2.2.4. As soon as I add text to a marker, the map doesn’t save.

Version 2.3.1 seams to work well.
Thank you!

No, it doesn’t. I reported a specific problem here, concerning markers, which is not solved yet.
Please stop spamming other people’s threads! Thank you.