Additional email

Dear @juliankers,

Thank you for the topic.

Please provide us with the following information so we can investigate your issue further.

1. A link to where the survey is located and it is open to guests.
2. Do you have a caching plugin activated? Please try clearing all the caches and check the case again.
3. Can you tell us if an ordinary email or test email is sent from your webpage or not?
4. Please let us know if you have an SMTP plugin activated.

Looking forward to hearing from you.

Thank you.

Hi @hyenokian

Thanks for your reply.

1. We have a lot of surveys and the problem appears on all the surveys. Here you got a link of one of the surveys: https://matchtool.nl/vragenlijst-magazijnmedewerker-nieuwegein/

2. Yes, we have a caching plugin, I have cleared all the caches. But we still have the same problem.

3. Yes, its an ordinary email thats sent from our webpage.

4. No we don’t have an SMTP plugin activated.

Dear @juliankers,

Thank you for your response.

We checked and noticed that you’re a Pro user.

Please contact us via this form for premium support and further investigation of the case. Our customer care specialists are ready to check the case and guide you accordingly as soon as possible.
Commercial products are not supported in these forums.

Thank you.

For other readers, we are closing the ticket as the customer contacted us via email.

Thank you.