• Resolved jhdean

    (@jhdean)


    Hi,

    The price popup on a variable product’s page has ‘(+49.00)’ beside one of the variation prices. What does this mean, where is it designated, and how do I remove it?

    Thanks,
    Jeff

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Shaun Kuschel a11n

    (@shaunkuschel)

    Automattic Happiness Engineer

    Hey @jhdean,

    Generally that additional cost means that there is an increase from the base cost, such as with an add-on fee. The price for that variation seems to be actually showing as $59, so if you aren’t sure where that is coming from, I would suggest seeing if it still shows up that way if all plugins are deactivated except WooCommerce (ideally on a staging copy of the site, rather than the live site). If that “(+49.00)” goes away, slowly reactivate the plugins again until it shows up to determine the source.

    Thread Starter jhdean

    (@jhdean)

    Thanks Shaun,

    Is there a place in the product editor, or Woocommerce in general, where the add-on might be specified?

    Jeff

    Plugin Support Shaun Kuschel a11n

    (@shaunkuschel)

    Automattic Happiness Engineer

    Hey Jeff,

    Would it be possible to share a copy of your site’s System Status Report in this thread so I can try and help identify the source? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?Once you’ve done that, paste it here in your response.

    Thread Starter jhdean

    (@jhdean)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.jeffreyhdean.com
    Site address (URL): https://www.jeffreyhdean.com
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    WP Cron: ?
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    External object cache: –
    
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    PHP Post Max Size: 300 MB
    PHP Time Limit: 180
    PHP Max Input Vars: 8000
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    UpStroke: WooCommerce Reports: by WooFunnels – 1.5.0 – Installed version not tested with active version of WooCommerce 4.0
    WC Fields Factory: by Saravana Kumar K – 3.0.3 – Installed version not tested with active version of WooCommerce 4.0
    WooCommerce Admin: by WooCommerce – 1.8.2
    WooCommerce US Postal Service Webservice Method: by Jamez Picard – 1.3.9
    WP Sheet Editor - Media Library: by WP Sheet Editor – 1.6.1.2
    
    ### Dropin Plugins (1) ###
    
    db-error.php: db-error.php
    
    ### Must Use Plugins (4) ###
    
    ET Support Center :: Must-Use Plugins Autoloader: by Elegant Themes –
    Local by Flywheel Relative URL (for Live Links): by Flywheel – 1.0
    VersionPress.com integration: by VersionPress – DEV
    WP Migrate DB Pro Compatibility: by Delicious Brains – 1.0
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: ?
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: simple (simple)
    grouped (grouped)
    variable (variable)
    external (external)
    pw gift card (pw-gift-card)
    
    Taxonomies: Product Visibility: exclude-from-search (exclude-from-search)
    exclude-from-catalog (exclude-from-catalog)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    
    ### WC Pages ###
    
    Shop base: #1015 - /sculpture-gallery/
    Cart: #1509 - /shopping-cart/
    Checkout: #1515 - /checkout/
    My account: ? Page does not contain the shortcode.
    Terms and conditions: #1185 - /terms-of-use/
    
    ### Theme ###
    
    Name: Hello Elementor Child
    Version: 2.2.1.1574308447
    Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
    Child Theme: ?
    Parent Theme Name: Hello Elementor
    Parent Theme Version: 2.2.1 – 2.3.1 is available
    Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 918
    Oldest: 2020-12-11 09:18:51 -0900
    Newest: 2021-01-11 08:53:09 -0900
    
    Pending: 2
    Oldest: 2021-01-11 09:53:09 -0900
    Newest: 2021-01-13 07:05:38 -0900
    
    
    Plugin Support Shaun Kuschel a11n

    (@shaunkuschel)

    Automattic Happiness Engineer

    Hey @jhdean,

    Thanks for sharing! Based on what is shown in that Status Report, it doesn’t seem like an add-on plugin. What I would suggest doing is first backing up the site and then creating a staging copy of it to do some updates (so that it doesn’t potentially cause other issues with the live site).

    The site is using WooCommerce version 4.8.0, however, the WooCommerce Database Version is still on 4.3.2. You can update the database version by going to the **WooCommerce > Status > Tools** page and clicking the “Update database” button there.

    Additionally, it looks like your theme has some updates available as well (Parent Theme Version: 2.2.1 – 2.3.1 is available).

    If updating doesn’t resolve the issue, I’d suggest trying conflict testing (as outlined in this doc).

    Let me know how it goes.

    Plugin Support Shaun Kuschel a11n

    (@shaunkuschel)

    Automattic Happiness Engineer

    Hey @jhdean,

    Since I haven’t heard anything in a while, I’m going to go ahead and close this thread. However, if you need further assistance, please feel free to open a ticket on the WooCommerce.com > My Account > Support page (and provide a link to this thread). Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Additional price in parentheses’ is closed to new replies.