Address Could Not Be Verified

  • Resolved wpdv

    (@wpdv)


    1 year, 11 months ago

    Hi, I’ve had two customers call me this morning stating that they could not complete the checkout process after entering their card info. Both stated there was an error message to the effect that their address could not be verified. I’m not sure if this is related to Square or to WooCommerce. After hearing of these problems this morning, I just went ahead and updated WooCommerce from the previous version, to the latest version to see if that may fix this issue. Any help would be appreciated.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Saif

    (@babylon1999)

    Hello @wpdv,

    I didn’t find any reports similar to what you’re describing. Can you please tell us more about this? Any error code, screenshot or behaviour can help us replicate the problem.

    Could you also share a copy of your site’s System Status?

    You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Look forward to hearing back from you.

    Thread Starter wpdv

    (@wpdv)

    That’s all I have at the moment…

    WordPress Environment

    WordPress address (URL): https://clearplow.com
    Site address (URL): https://clearplow.com
    WC Version: 7.2.0
    REST API Version: ? 7.2.0
    WC Blocks Version: ? 8.9.2
    Action Scheduler Version: ? 3.4.0
    Log Directory Writable: ?
    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –

    Server Environment

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    PHP Version: 7.4.33
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.86.0
    OpenSSL/1.1.1s

    SUHOSIN Installed: –
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    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

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    `

    • This reply was modified 1 year, 11 months ago by wpdv.

    Hi @wpdv

    I checked your site and confirmed that there are two (2) payment options available as seen below:

    Can you please confirm if the error message your customers encountered was caused by the Square for WooCommerce payment option here?

    If so, then please enable debugging under WooCommerce > Settings > Payments > Square > Debug Mode > Show to Log. Now, I would suggest replicating this scenario by using Square’s Sandbox Mode for testing purposes and seeing if you still encounter the same error message above.

    If yes, please share with us a clear screenshot of what you see on your end so that we could address you more effectively.

    If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

    Additionally, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Let us know how it goes!

    Thread Starter wpdv

    (@wpdv)

    It’s not happening will all orders. I’ll have to dig into deeper when I have time. Thank you!

    4 customers reported the same issue in the last 2 weeks. fortunately we have 2 payment options and clients use PayPal when square fail. we lost 1 client because of that.

    Hi,

    In order to help you to investigate much better, please share a copy of any fatal error log found under WooCommerce > System Status > Logs (if any).

    We’ll look forward to hearing from you.

Viewing 6 replies - 1 through 6 (of 6 total)
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